Discovery Back from Bodyshop.

[Colin 009]

Had my Discovery returned to me this morning after the bodyshop had it for 3 weeks. :roll:  

It was returned not on the back of a lorry but driven.(had them take it away on recovery truck as its not running right.)

As I understand it the car should be returned cleaned inside and out, this was not done, there was what looked like filler power all over the offside dickie seat and allso on the rear bench seat.
 I told the driver to take it back to the bodyshop, I then spoke to a manager at the bodyshop who said, "I should take it to my local car wash and get it done myself and he would send me the £20 it would cost.
 I politly told him no It was his job to get it cleaned and I was sending the car back.
  It was then that I noticed something else not quite right, on the rear door offside bottom corner where there was the usual bubbling under the paint work the paint was missing from the corner where, when it was taken away this had been intact. He had the cheek to sugesst that because I used my Discovery off road that I should not worry about the fact that the car was not clean and the paint wasn't prefect.

The delivery driver was sent away and later returned after he had got some blue touch up paint (not the same colour but close) and covered the corner of the door and then he'd cleaned the corner od the discovery and the inside bits that I'd pointed out to him.

This is not the  end of the story as i WILL NOW BE GETTING TRADING STANARDS INVOLED.

The moral of this story so far is  dont use an insurance aproved bodyshop find your own, who can match your standards.

[Reaper]

Sorry to hear about all your grief Colin, I hope you get it all sorted. I bet you feel like this  :(bigangry):

[turtle]

I know what your going through Colin, when I had my Discovery re-ended a few years back it went back and forth to the LR guys, was never right that was one of the reasons I sold it and vowed never to let a LR Garage touch my landie every again.

Good Luck hope you get it sorted soon.



P.S Did you get my PM?

[TUFFTEE]

Sorry to hear all that! I really hope all ends well? :shock:

[Wanderer]

Get on to the insurance company Colin.
If they are doing that sort of thing a lot then I wouldn't think they'll stay insurance approved for too long.

[Jake]

I used to valet for an insurance approved body shop in Slough.
When i started there the valeters used too throw water in the cars general direction and then hoover it in under 5 mins.
I got rid of them sharpish!!
When i did the cars i spent a minimum of 1.5hours per car.
I used to polish the whole car and even steam the engine bays.
I never had a complaint.
Colin
If your not happy you can argue with the garage and arange a mobile valeter to come to you, clean the car to your specification and bill the garage.
PS, i know a great valeter  
Ask thermidorthelobster (David), He did his disco the other week.

[Colin 009]

Hi Jake I will be in touch,

when I've had an insurance assessor look the motor over, They still have to correct the work done by another b/shop in march this year.

[Jake]

No problem Colin
Hope you get it sorted out quickly
 :roll:

[Miniman]

I work in a small garage and do the bodywork. We also clean the cars before they are returned to the customer. We also put covers on the seats and dash to stop this problem. Have a look over the car and see each body panel that may have overspray on it. eg BONNET , ROOF , WING TOPS as you may find that they have not covered the whole car when spraying. If you spray a door bottom the spray rises in the booth or garage and then settles on the roof bonnet wingtops if they have not covered it you will be able to see and maybe feel it run your hand over the bonet gently to feel if its rough and not smooth. Sounds to me like they don't give a s**t....may be worth a look....

[Colin 009]

I work in a small garage and do the bodywork. We also clean the cars before they are returned to the customer. We also put covers on the seats and dash to stop this problem. Have a look over the car and see each body panel that may have overspray on it. eg BONNET , ROOF , WING TOPS as you may find that they have not covered the whole car when spraying. If you spray a door bottom the spray rises in the booth or garage and then settles on the roof bonnet wingtops if they have not covered it you will be able to see and maybe feel it run your hand over the bonet gently to feel if its rough and not smooth. Sounds to me like they don't give a s**t....may be worth a look....

Hi Miniman, this overspray is the problem I've had with the first repair done in march, its all over the rear and offside yet the repair was done to the nearside front. Have tryed t-cutting it to remove but it wont come off.  so I'll be wanting a full rub down and laquer and polish.

[the loon]

I know exactly what that's like
Had a loan car after an accident (some one went into passenger side when I was on a roundabout)
Claimed on the other drivers insurance as he admited was at fault and was put in touch with a ford garage (big dealer chain in the north east)
to get work carried out.
Was supplied with a little fiesta as loan car while ours was in the body shop.
When we where given the loan car it had a few bits of paper in the glove box but over all was clean so didnt think much of it.
Couple of days later my mobile fell out of my pocket and under the driver seat.I couldnt reach it from the front so when I got where I was going opened up the back door looked under the seat and theres a used condom sitting there.
Needless to say I called the dealers and basicly got the well aint we look into it for you attitude of a snotty receptionist.
I removed the offending item as have 3 young kids so no way I was going to leave it there( It wasnt like had only just been there either as was totaly dried out)and wrote letter to the managing director of the dealer chain pointing out fact that was not only foul but that was a severe health risk etc and asked what they intended to do.
Got a nice letter back saying this was basicly the final straw for there valet company who where now no longer on being contracted plus got full oil and filter change free of charge.
The oil and fillter change was a token gesture I think due to how serious issue was but was amazed to hear they had terminated the contract with there valet company but on speaking to bodyshop manager they had loads of complaints about state of cars being returned/loaned out.

[DaveS]

Ha similar problems with my wife's Frontera aftera new wing fitted and small dent in door removed.
Car was full of dust, sticky marks from tape on paint, window did'nt work properly. Had to go back. On holiday in France, door moulding fell off-it was dusty underneath! All fixed after complaints, but that was twice it had to go back!!  
What is annoying was that the insurance insisted we use their approved body shop as it is cheaper! (Its a company car) :twisted:

Our main Vauxhall daeler has a bodyshop and are very good as we used them once before!! Bloody annoying, perhaps we should have wqritten to insurance company? :?:

[thermidorthelobster]

PS, i know a great valeter  
Ask thermidorthelobster (David), He did his disco the other week.

Yes, they did a sterling job - I reckon they took 6 hours on it, 2 blokes, so that's a lot of work.  Couldn't fault it, it was perfect.

Of course, it's not any more  :x

[Jake]

Looks like Challenger is heading towards the bodyshop now!
SWMBO hit a post this morning.
Dented the NS rear quarter, corner panel, knocked off the end cap and bent the rear bumper.
Pictures to follow  :roll:

[Colin 009]

:roll:

[denviks]

lets hope that you get it sorted mate.....im slowly wining the battle with mine after the lorry hit it while parked. they told me they were only paying for half the damage  :shock: ....4 days later after a few calls to them they soon realised the error in what they were saying and said they were now going to do the lot.
just waiting to hear when my replacement discovery will be dropped off now....... 8)