Deleted topic about dodgey tyres...

[BRO]

What happened to Jasons thread about his 240 miles was it? tyres that were failing. I presume the thread got deleted due to the manufacturer / supplier whatever not being able to sort out the problem and threatening the website!

What does it come to when we can't discuss poor products / shoddy service on Internet BBS? The supplier in question even made a reply so it wasn't as though they had no voice here! How are we to know who to avoid if we can't share this kind of info? - Are PM's the only way to share bad publicity about a particular manufacturer - it's a bit tedious...

Will we in future not be allowed to praise 'good' service because we are advertising one supplier / product and not another!

Just seems a bit 'off' to me

Mick  :(

[datalas]

The topic hasn't been deleted, it has simply been hidden for a short period of time.

It was felt that the issue appears to be more complex than it initially appeared, and that in the interests of keeping the club out of a specific incident between a supplier and a customer, the decision was made to remove the posts from public view.

This wasn't a decision taken lightly, I can at least assure you of that.

That's the difficult thing with judgement calls, they're not easy even when you are aware of all of the facts :(

[Jas278]

Hello  Bro, the problem with the said tyres has not gone away, things are moving although slowly,Im hoping to have some more news this week if not ,definatly next week .Its just a case of arranging things  meetings ect to suit all partys involved,this does nt include the well known company who I bought the tyres from,they just dont care, as soon as I can and with legal backing I will reveal all.............................Thanks Jason

[BRO]

Thanks Datalas - that is reassuring. So we are not burying the topic just giving both parties a chance to sort out their differences whilst keeping the topic off view for the moment.

As a general rule what is the best way to go about getting advice from others on the board if we feel we have a serious complaint against a supplier or product.

Do we need to start with a 'generic' problem statement without mentioning the name?

A bit of a guide might be useful...

Hope it all turns out OK for you Jason.

Presumably Jason can post independant engineers finding in the case???

Mick

[datalas]

that's about the size of it :)

[muddyweb]

Do we need to start with a 'generic' problem statement without mentioning the name?

That is usually the best way.  The problem with any sort of issue like this, especially where no accord has been made between parties and there is any mention of legal action, is that there is a danger the club can be drawn into things.  If one of the published comments turns out to be libellous then we get it in the neck.

The biggest issue is that it is all too easy to misinterpret what happens on forums like this, in exactly the way you did with your first post... then things tend to spiral away with all sorts of opinion being added...   all well and good, but in cases where there are issues in contention, it helps no-one.

I would say, in cases of specific issues, it is easy enough to say...  

"If a company says this, and that happens... where do I stand ?"

It is possible to do this without naming names.


In the specific case of these tyres, both parties were told what was going on and why, and both parties were told that we were happy to hear the outcome of the situation provided it was presented in a factual way without the need for hearsay, etc.

Just to make something quite clear, because the tone of your (BRO) post did niggle me a bit.   We are not dictated to by any supplier..  if opinion is posted here which is fair and factual it will be left.   In situations of contest or ongoing discussion between parties, we will take a judgement call based on how it will affect the club.   That is our primary concern.

[BRO]

Sorry Tim  :(  Didn't mean to 'niggle' you.

I know you and the team have a big job managing a forum like this. I appreciate you hard work and do not wish to insult anyone here...

Cheers

Mick