Be wary of Paddock Motors!

[Rangie3.0LtrDan]

Ordered a part from them yesterday using the credit card for £1.79.  Credit card was declined so paid them in cash.  Check credit card balance today and it seems paddocks are trying to claim a payment of £10!!  There is no reason for them to claim this money, i have not ordered anything else and they are the only company we have used the credit card for since December!

So beware people, they obviously like having card details, i for one wont be trusting them with the details again!

[TimM]

I've never had any problems with them.......

Are you sure it's them that's claimed the £10?

If it's exactly £10 then it sounds more like an admin fee from your card provider  :?

[Rangie3.0LtrDan]

Definately sure, the wife just spent 30 mins on the phone to the card provider, and they have definately said its someone trying to take a payment off the card, there is no admin charge and they said its exactly the same person trying to take the £10 as tried to take the £1.79.

[hobbit]

Give them a ring, they should sort it out, always found whether there in person or on the phone they are very helpful

[Rich_P]

Could be to do with postage...  :lol:

[Spacemud]

I would speak to Paddocks first. It may be a guenuine mistake, or even a dishonest employee syphoning off money somehow. Either way, think they should be given the opportunity to put it right.

Maybe you have already done this? If so what did they say?

[Rangie3.0LtrDan]

Some good advice there, phoned them up and they basically just fobbed me off.  They just said they were sure it wasnt them and that was it.

[landyman Ash]

Used Paddocks for about 6 years now and have never had a problem

I would honestly say its a one off, they have been excellent to me ovre the years and Ive spent best part of £3k with them!

The hybrid is nearly entirely Paddocks parts and Im not joking!

CUstomer service is usually A1 but then I suppose every company has its mistakes  :?

[Jas278]

Never had a problem with them , suggest you monitor the situation and speak again to the credit card provider,as they hold the key, but if paddocks say not us then the problem could be with the provider.......

[dew1911]

Sorry to go off topic but 90HTDT where abouts in Cumbria are you? I'm on the Lancashire Border near Kendal.

[Rangie3.0LtrDan]

I am down in Barrow.

[Tyke]

Is the Paddock web site down at the moment - been trying for ages and cant get past the front page?

[TimM]

Seems to be a bit slow, but it's working  

[LandRoger]

I have used Paddocks for longer than i care to remember, spent thousands with them allways A1 and very helpfull -probably one of the best Mail-Order firms you could choose to deal with! there has got to be some kind of mix up somewhere,

[Tyke]

Seems to be a bit slow, but it's working  

Can't get it on here mate - will leave it and try later - other sites seem to be fine. May be a timeout thing on our network here.

Thanks for looking  

[Jake]

We've used Paddocks for the last 3 years and never had a problem either.
Strange.
 :?

[turtle]

I must say I have to go with the flow, used Paddocks many many times and as yet no had any problems.

I've even had orders dispatched then not arrived and they have sent out another order without fail and re0funded to carriage for the inconvience.


Always found them to be helpful.

[Rangie3.0LtrDan]

turtle, you were lucky then.  I had an order with them ages ago that they didnt send out, it was paid for by bank transfer and they just didnt send it, they even got narky when i phoned up and complained about not recieving it!

[turtle]

Sounds like you not having much luck with Paddocks.

[Rangie3.0LtrDan]

I quite agree with you turtle lol

[LandRoger]

Ordered new clutch /waterpump last week = heavy items got freePP for ordering on line , dont know anyone else who does that, got items in 2 days,

[Dave]

I have had some stuff off them now only thing i have had go wrong was paid for next day. Never came next day 2 days later got an apology and refund of the postage.   I would recommend them to anyone.

[seph234]

yes i have used them quite a bit and they have always provided a good service.  joe

[Rich_P]

Paddocks have provided a good service when ever I've used them, too.

Is it the same person, everytime, when you phone up Paddocks, 90HTDT?

[Bulli]

I have always found them helpful...more so if you take the time to order online and ensure you get the right bits. I did go over once and got home with the wrong rod ends and some other parts were incorrect but in their defense i have got a bit of a mish mash of transmission parts.
I would say ask for the manager at least you will get an outcome...hopefully one that suits you.

[simdeb]

when we were goimg to the alps we took a list to paddocks of bits,  they were very helpful and told us not to bother with certain bits as they were expensive and probably wouldn't need them,  they said they could post them by UPS for next day delivery we would not go anywhere else, got a landrover spares shop 1 mile from home but prefer to go about 15 miles instead.  as a woman who fetches spares for the disco they are not patrenising when i ask them questions but i find them very helpful.

DEBBIE

[TimM]

they were very helpful and told us not to bother with certain bits as ............wouldn't need them,

Same here, last thing I ordered was a kit and they took out the bits that I didn't need - and charged me less, this brought my order to less than the £50 (for free postage) but they sent it free anyway  :D

It would seem that nearly every topic that someone says "where can I get ........" Paddocks name always gets a mention, from very satisfied customers.

[richardb]

I've always found them very helpful, even when there's been queues out of the door they've always had time to explain & check that every thing is correct.

I would go back to the credit card company, if the transaction is not yours then they are duty bound to refund the money, they have ways of checking when & where the transaction was logged.

Richard

[Rangie3.0LtrDan]

Well after another phone call to Paddocks it would seem that their merchant banking system (streamline) automatically takes a £10 payment from your card and repays it a few days later (6 days on and still waiting).  There is no warning on Paddocks website and they cant see what they are doing wrong by not informing people of this    Now the amusing thing, the payment i was originally making was declined because of this £10 payment thing!!!!!!!!!!!!!

[Rangie3.0LtrDan]

Forgot to add, they say this is the new system which they have been using since June, but i purchased a part from them in October (swing away wheel carrier) and it didnt happen then?