Tiscali Broadband

[schuee]

Over the last 3-4 days I have been experiencing almost dialup speeds   browsing the web, I currently use Tiscali 1Mb Broadband.
This appears only to be happening during the evening, and appears fine in the morning, so my pc and router are working ok.I know that bandwith can be eaten up during busy times, though compared to what I have been used to it is extremely slow.

Is anybody experiencing the same problem :?:

Cheers

Schuee

[JPJ]

My guess is that in the evening there are lots of people living close to you also accessing broadband. There are only a fixed number of ADSL circuits in an area and in the morning you have exclusive use to them as no one is logged on apart from you. When everybody comes home you have to share these lines with everybody else who is logged on.
If it continues then get onto Tiscali and BT and moan at them. however, they may well come back to you and say that the small print says "up to 1mb" access speed :?

[EvilEd]

You'll find a "Contention Ratio" somewhere in the paperwork (Or you should)

Often this is 100:1 or 50:1 on the cheaper deals.... you could indeed be getting 10kbps if ALL of you on that line are connected at once!

EE

[Rangie3.0LtrDan]

Or you will find if you just read through the Tiscali terms and conditions that if anyone they condsider is using more bandwith than they think normal then they restrict your bandwith and slow you down during peak times.

I was with tiscali on their "unlimited" broadband getting slow speeds, fair play when i confronted them they let me out the 12 month contract with no penalties, gave me me mac code and let me have the last month i was with them for nowt.  

But thats something tiscali and other unlimited people do, its called a fair usage policy, only one i have experienced who didnt have the fair usage policy was in fact aol, whos line was brilliant, only thing was their crappy software which i didnt use anyway!

[schuee]

Connected tonight, with no trouble at all  :D  looked at the Tiscali status web page looks like there has been and will be further engineering work on the Tiscali network, due to packet loss, which will affect users in the East Midlands.

http://www.uk.tiscali.com/cgi-bin/status.cgi

Thanks for the advise.

Schuee

[muddyjames]

I have just been connected to Tiscali as of Tuesday because my old house had a new exchange and this house has an old one so had to move to 1 of 5 companies who do broadband here. Tiscali is 1 of them.

Every now and again I get cut off the internet. I dont do much on the net except chat far too much on msn and type far too much on forum pages.

Does anyone else get cut off?

[schuee]

Hi muddyjames

Do you use the ADSL modem supplied by Tiscali, or an ADSL router?


Schuee

[muddyjames]

The modem supplied by tiscali hasnt arrived yet. I am using one that has 2 flashing lights and is a usb connector on the end. It was what I used at my old house and worked fine

[schuee]

I have never been disconnected as such, have you plugged in adsl filters on all your devices connected to your telephone line, also I don't think it works too happy running on extension cable's if you are using them.

You have probably looked on the Tiscali Broadband FAQ's, this may offer some assistance, better than speaking to somebody in Bombay who is reading from a script  :shock:  and knows less than my 2 year old daughter about network problems  :lol:  :lol:  :lol:

Hope you resolve it soon mate.

Schuee

[muddyjames]

I am using the extension cable from my last house and it is going from bedroom through adsl filter into extension wire directly through stair bannister accross ceiling to welsh dresser down side to bt connection from outside.

I now have the radio playing from internet so when i get cut off i know n dont type loads a stuff then retype it.

also it wont reconnect until i have closed all explorer windows.