Over the top service

[hobbit]

A few weeks ago I bought a multi drawer solid pine cabinet, last week got round to assembling the thing, no probs there done loads of this type of furniture as we have kitted two bedrooms in the same style furniture

Seperated the bits and bobs, didn't actually count all the screws, assembled the unit thursday after noon, found out there was one grub screw missing (see pic)

Rang friday morning to tell them, they took the details and told me thay they have to order them from their supplier in Denmark!

Ok, how long please, oh could be up to 10 days. Fine I can manage, this evening a parcel arrived, bit confused at first, 1/2 kilo package 12" long 4x4" square.

Opened it and they had sent the whole hardware package to me :shock:  :lol:

Loads of drawer rails, 3 feet fr the back, plastic mounts for the small drawers, big bag of screws/dowels etc, and a full set of handles (pic not very clear)

Some service or what :lol:

[Jas278]

Pheraps you could give the leftovers if possible back to youre supplier , then they maybe able to help others who may have short orders..

[bezzabsa]

or at the very least a very sincere Thank you letter
nice to know some companies still know what customer service is ;)

[dreadnought110]

:D Still can't get over Apple Ipod 3 days turnaround on warranty to stockholm 8)  8)  =D>

[sleeplessparadise]

I contacted SuperWinch on the thursday before I went to Drumclog...... turned out one of the winches I bought had no hook with it. Accidently contacted the American arm of their company who were really great. Explained I couldnt go back to supplier and he said no problem. As soon as he realised I was from the UK he sent an email to SuperWinch in Devon and sent me an email telling me to contact them. This was late thursday evening. Sent the Devon lot an email friday morning and left for Drumclog. Got back from there sunday to find my winch hook sat waiting for me.......now that is good service

[Bob696]

Sounds like Ikea to me ..... had a similar thing happen except this was at the store. Reorted a missing screw and got a carrier bag full of bits to make sure I got the right one and just in case there was anything else missing

[hobbit]

Yes, I'm going to ring the uk supplier tomorrow to inform them that the part has arrived, as far as the rest of the contents of the package, I'm still getting the same gear, and the fittings are standard throughout their range, so prob worth hanging onto it for now

Where I actually bought the unit from is Makro, and they are not worth the effort, they can loose whole pallets od gear in there, so one packet of bits would stand no chance

[P.R.Howler]

Dont get that sort of service from certain british companies

[Xtremeteam]

was rebuilding my warn 12'000 last week for clog,
decided to make it a one off & paint it electric blue thus needing the stickers to be removed,email warn at some funny hour of the night asking for a decal kit & when i got up in the morning was a reply asking for my "shipping details",replied & got a mail back same day saying that they had been shipped airmail urgent,
got a packet the other day & inside was a full decal kit,some warn stickers,window sticker,finger saver & an instruction manual for the winch along with a winching guide,

top service & all from the states

[Tiki Al]

people of this country don't complain enough !!  you should keep all the extra stuff they sent and bill them for storing it for them  :lol:

[UDTrev]

Here's three examples of GREAT service:

1) Ordered a TFT screen from Hong Kong at lunchtime on the Friday, it was on my desk on Monday morning :)

2) Ordered flowers, choccys and a balloon for Penny in Missouri, only the flowers got delivered, called the company in Florida and the next day they had delivered a whole repeat order :)

3) Got a cheapy camcorder over here and found it had the wrong AV lead, sent em an email and was emailed back that lead was in the post :)


Trev

[DaveS]

Perhaps not in the same vein but- We have just been on a cruise with Holland America line, one day there was a strong smell of cooking in our cabin through the air conditioning which was not pleasant.

We phoned the customer service desk to mention it.

When we returned from dinner our cabin steward popped in and was most apologetic, but said the engineers would look at the problem.

Later there was a phone call to say that they had fixed the problem. Later a plate of their home made chocolates was left with a note of apology They were very nice!)  We also got invited to a free champagne reception! (hic!) Excellent service!! Problem did not reoccur.
 
Would recommend this cruise line for service and value-faultless.