Blinkin' Couriers!!!

[Porny]

How do they do it??

Order product, gets picked up by small courier company.... gets delivered to a larger courier as small one doesn't deliver in my area.

Not too bad... but a bit annoying (I don't exactly live in the middle of no-where!!)

Then the big courier company has it for a day (Saturday) and due to the high IQ levels of their staff manage to deliver it Peterborough rather than Birmingham.

Now obviously Peterborough and Birmingham are spelt similar... no, perhaps they sound the same.... er, no.... perhaps the first letter are next to each other in the alphabet - er NO.  

How on earth is Peterborough any thing like Birmingham!!!

So phone small company with order number - well I would if they actually had any phone numbers on their website!!! - phone one of the 'franchise' people who give me the number of the depot - who tells me the parcel is not where it should be - helpful!!

So phone the big company - who tell me the parcel is in Peterborough - GREAT!!!

When will it be delivered... between 8.00am and 6.00pm.

"Can you actually give me a delivery time?"
"No"

Which is really helpful when no one is in tomorrow, hence why it should have been delivered today.

So now....

I pay for the courier to deliver a parcel, which they can't even do... so instead 'I' have to go to couriers tomorrow (in Birmingham) - so  I'm doing part of their job for them
Perhaps they'd like to swap and come and do my job - so I can get paid for doing B****** all!!!


me "can you guarantee that the parcel will be with in Birmingham tomorrow"

courier "Yes, it will be here"

me "when will it be with you?"

courier "Not sure"

me "but it will definetly be with you tomorrow?"

courier "er...... best bet would be to phone tomorrow"


Sounds really promising.....

Lets just hope they can cope with getting a Parcel from Peterborough to Birmingham over night - or I'm not going to be too happy with them!!!  



Ian

Sorry about the rant...

[Lord Shagg-Pyle]

I think I'd be asking for a refund for the fuel and time used. They sound like a load of halfwits! :roll:

[simdeb]

and heres me thinking it was just the post office!!!

[V8MoneyPit]

If the product came from a business, it is their responsibility to deal with the carrier. Your legal contract is with them and the shipping is part of that contract if you paid them to deliver.

You should insist on a carriage refund from the supplier and they should take it up with the carrier.

Of course, this all only applies if you and your supplier agreed on a timed delivery (next day, etc.) If it was an economy carrier charge, it might be 3 days delivery. And remember 'next day' only means next working day unless you specifically agreed otherwise with your supplier.

But I can fully sympathise with your frustration. We are a mail order company and suffer the same frustration from the other side from time to time  

[Evilgoat]

and heres me thinking it was just the post office!!!

If it were the PO, It would have landed in 2 different countries, been lost, dropped off the back of a plane, sent back to the UK by trbouchet and be 100 times smaller than it was before yo sent it, half the bits missing with a demand for postage.

they are NOT my favourite people right now.

[adafish]

i'd stop buying from QT if i was you IAN :lol: ....(then again do you buy off em) :lol:

[Guardian.]

DONT GET ME STARTED, ONLY JUST CALMED DOWN FROM THE LAST NIGHTMARE COURIER. THERE ALL CRAP, NONE GIVE A DAMN, SO STOPPED CHANGING NOW, THEY JUST DO AS AND WHEN THEY PLEASE AND BASICALLY LAUGH AT YOU WHEN YOU MOAN, THEY ARE VERY SIMILAR TO INTERNET PROVIDERS.

[johnpirate]

I ordered a X-Brake on the internet last weekend it hadnt arrived by last Friday so I e,mailed them Simon got straight back to me. Top bloke answered almost immediatly He got in touch with the courier DHL who said it had disappeared off the tracking log at Gatwick Hub.They had no idea where it was.How the hell do you loose it in the warehouse??.Hes sending me another with a different courier and we are on the look out for a missing parcel could be seen in a DHL depot near you. :shock:

[Sider]

I ordered a X-Brake on the internet last weekend it hadnt arrived by last Friday so I e,mailed them Simon got straight back to me. Top bloke answered almost immediatly He got in touch with the courier DHL who said it had disappeared off the tracking log at Gatwick Hub.They had no idea where it was.How the hell do you loose it in the warehouse??.Hes sending me another with a different courier and we are on the look out for a missing parcel could be seen in a DHL depot near you. :shock:

I'll have a look around our depot, though chances are it is somewhere in the Middle East. :lol:  :lol:

Couple of months ago, I had a pallet on the back of the lorry, DHL label said Chesham (Bucks), when I couldn't find the address, I checked the pallet, peeled DHL label back a bit to read customer's delivery note, it was a CH postcode: Cheshire. :roll:

[Tailendcharley]

:D  :D On the same theme...I ordered a motorbike part from a Company in London at 1500 hrs yesterday,Monday and it arrived at 0930 hrs this morning,Tuesday....that's what I call service... :D  :D  :D  :D


 :shock:  :shock: Smithy  

[CJ]

...try dealing with ANc on a daily basis, im sure they have the biggest book of c**p excuses..

[Bunnie]

has it arrived?

[Porny]

Sort of...

Checked on line this morning, and said 'on van delivery' or something along those lines...

So wait unit 8.00am and phone...

Only to be told it had been loaded onto the van would be delivered today - between 8.00am and 6.00pm

Great.... not really!!!

I was possibly slightly blunt to woman on the phone, but to be told "sorry, there is nothing I can do!!" yet again, after I'd specifically phoned and asked to for the package to be kept at the Birmingham dept was slightly annoying!!

So... one phone call from her manager later, and amazingly the package was no longer on the van, but at the depot.  At last.... someone with at least three brain cells!!!


The really annoying this was I supposed to be posting said item (along with quite a few other things) to Greece yesterday...

However, not all is lost as has been posted today via TNT wordwide express (or something along those lines)...

So....

From Gloucester to Birmingham (via Peterborough) = 5 days (3 working days)

From Tamworth to Athens (Greece) - Next Day.... (or Thursday at the latest)


How does that work  :?


Ian

[SteveGoodz]

I can tell you haven't used TNT before  :D

[Evilgoat]

From Tamworth to Athens (Greece) - Next Day.... (or Thursday at the latest)

Sorry but
HAHAHAHAHAHAHAHAHAHAHA

It *might* be there tomorrow. It Might also be sat at JFK tomorrow too.

Only one I've never had trouble with are Amtrak. The Worst being Securicor who are almost as good as the post office for breaking things. ANC are probobly tied though. If you get an ANC van, you'll be ok. Get one of their 'contractors' and you are screwed.

We actually had a parcel 'blown up' by TNT. They lost the Customs paperwork and US customs decided it was probobly a bomb.

[V8MoneyPit]

We actually had a parcel 'blown up' by TNT.

Now I know why they are called TNT  :lol:

[narked]

The Worst being Securicor who are almost as good as the post office for breaking things.

Probably comes from the Group 4 side of things, can imagine their "couriers" were well used to breaking things in transit...

 :P

[blueboar]

To give you an idea how bad some couriers are, I ordered some clothing for work. And the driver couldn't find our site. He eventually phoned our head office and was supprised we were no where near where he thought we were, he thought Suffolk was in Wiltshire.......... :shock:

[Jimbo]

There are good couriers out there, granted few and far between.

I ordered a new winch bumper recently, it was personally delivered right to my front door, by the guy who made it - probably the best service I have ever received !

BTW - the bumper is the dogs, it fitted perfectly, and does exactly what the guy said it would do !!!!

[Porny]

Well.... against all odds... TNT have delivered. :D

Item sent at 4.30pm yesterday, arrived in Greece at about 1.00pm

Bonus...  lets just hope my plane doesn't get messed up now lol.


Ian

[strapping young lad]

best one ive had is "sorry the driver couldnt find your address"

really?

thats odd

its a big great business park in a small village with big signs outside and ironically the same courier has been here before (albeit different driver but maybe same drivers do same routes)

[johnpirate]

I,ve got another problem at the moment . If I order something I get it delivered to work . The manager asked why."Well I,m doing over 60 hrs a week and I need a signature for stuff so I thought you see me more than my family and there is someone always here in the day it was easier".

[Bunnie]

thats why i get things sent to work... if i know it will fit in the mail box ill send it home but if its anything big it will go to work... no one round here delivers before 10am!

[Wireless]

Well I made a late night order with CPC and was given delivery of '2 to 5 days', which is standard delivery.

Well, whatever the courier uses as a vehicle must run on rocket fuel, because it came the next morning before 8am.

Maybe I was lucky?

BTW, I must stop ordering stuff late at night after beer, I thought I ordered 20x RJ45 connectors, turns out I ordered 20x bags of ten RJ45 connectors...

[BrumLee]

Because of the PO strike I thought I'd use the company whose vehicles we service. For a parcel under 3kg and me having to use near £5 fuel to drop it at their depot would be £13.99 courier charge. That would double the cost of the item being sent.

So I visited http://www.parcel2go.com and for less than £6 DHL will collect from my home and deliver to Kent in 48 hours  :shock: . Job assigned yesterday afternoon and the guy has just colleted parcel, so far so good. Let's see if they can keep me impressed  8) Makes me want to put more bulky items on ebay now  :lol:

[chris9119]

Makes me want to put more bulky items on ebay now :lol:

I'm sure if you put Jackie up for sale, someone would collect  :lol:  :lol:

[BrumLee]

Makes me want to put more bulky items on ebay now :lol:

I'm sure if you put Jackie up for sale, someone would collect  :lol:  :lol:

You wait till I tell Jackie you said she's bulky  :shock:  you're life won't be worth livin'  :P  :lol:  :lol:  Besides, I've relisted her twice at 99p and no reserve, still no offers    :lol:

[sleeplessparadise]

Because of the PO strike I thought I'd use the company whose vehicles we service. For a parcel under 3kg and me having to use near £5 fuel to drop it at their depot would be £13.99 courier charge. That would double the cost of the item being sent.

So I visited http://www.parcel2go.com and for less than £6 DHL will collect from my home and deliver to Kent in 48 hours  :shock: . Job assigned yesterday afternoon and the guy has just colleted parcel, so far so good. Let's see if they can keep me impressed  8) Makes me want to put more bulky items on ebay now  :lol:

I use parcels2go all the time. They picked up a stereo from my brother yesterday in Stanmore and today it was with me cos someone had ticked next day but I was only charged for economy....... and while the strikes are on they have reduced their prices! Bet not many will do the same