I DONT BELEIVE IT!!

[muky-kid.]

:twisted:  Ive just received an email from my web-site server company. You see ive been trying to edit my site for a phew days now and wondered why i couldnt access my site-studio ( site edit program ). Apparently there server went down over xmas and they did not or have lost all the back-up files for all there customers web-sites. So to cut a long story short my current web-site as it is can still be veiwed but if i want to add say any pictures or text etc, ill have to start all over again from scratch and my original site will be lost. :twisted:

The time it took to do this site and all for nothing.
Ill have to restart and build another site before i can add anything new, unless theres a way of saveing presant site so i can upload it page by page onto new site?.. Ill have to look into this.

Going to have a phew double whiskys now.

Hopefully the next web-site i do will be better anyway, and yes ill put it through spell checker first  :lol:

[thermidorthelobster]

2 things:

1) If it can be viewed then the files are still sitting somewhere and are recoverable, apart from the unlikely event that they're cached.

2) If it can be viewed, you can rip the html and images off the site (there are bits of software to let you do this), save them locally, et voila.  This won't help if you have much scripting.

Oh, and 3) Give your ISP a hard time for not backing up...  I work for a major backup & recovery software vendor :)

And while I think about it, 4) You could try the Wayback Machine and also the google cache of the various bits of your website to recover bits and pieces.

David

[datalas]

that's a load of codswallop

*if* it can be viewed, they can take a copy of it..  no ifs, no buts...  whether they can be bothered or not is another matter....

[muddyweb]

I can get you a complete copy of your web site without any trouble.   The issue is how it is created / hosted.

If you normally upload everything via FTP then it's easy.   If you have to use their site creation tool to get the pages online, then it may not be so easy.

PM me if you'd like to discuss...

[muky-kid.]

I can get you a complete copy of your web site without any trouble.   The issue is how it is created / hosted.

If you normally upload everything via FTP then it's easy.   If you have to use their site creation tool to get the pages online, then it may not be so easy.

PM me if you'd like to discuss...

I have to use there site creation tool to upload website.

One thing for sure is that im giveing them some right stick about this via emails. All they do is appologise, theyve not wavered my next monthly fee though  

When it comes to p.cs im not much cop, so trying to put this right myself is a no go im affraid. So ill just have to rebuild another one and learn from previous mistakes. Im also stuck with this company until my contract is finnished other wise ide go and use someone else. :(

[datalas]

before you give up completely, let us see what we can do eh ;)

[muky-kid.]

that's a load of codswallop

*if* it can be viewed, they can take a copy of it..  no ifs, no buts...  whether they can be bothered or not is another matter....

Ill ask them about this, or should that be TELL them to do this. Cheers datalas they may be hope yet. :D

[muddyweb]

I've just taken a complete dump of the site, so if you have any grief with getting anything back... just shout.

[muky-kid.]

before you give up completely, let us see what we can do eh ;)

As i said earlier, im not very good when it comes to computers and all that but thanks anyway. My head might explode if i have to do any program type stuff. This is the reason why i liked the site builder i used to make my site, it was so easy to use i didnt have to know any html gargon because it had a built in html editor, site settings, picture edditer even sorted out how i wanted the pages to look, just picked a template and it replicated this on every page unless i changed text colour/size or background colour. A 3 year old could use this web-site builder its that easy to use.

[muky-kid.]

I've just taken a complete dump of the site, so if you have any grief with getting anything back... just shout.

 Thanks alot Tim, infact thanks to everyone i feel much better now.
Right ill email them back to see what they can recover, you see the site is not a problem as it can still be veiwed its the web-site builder program they are haveing problems with and its that i cant access because theyve lost all the programing or something to do with it, im not entiley sure what they are on about they talk in p.c type long words that i dont understand. O r are they just trying to fob me off :?

[datalas]

probably trying to fob you off....

between Tim and myself you have a very good Web Site designer / Service provider, and a Software Engineer on your side...   everyone else will lend a club too I'm sure :)

[muddyweb]

My guess is that they have lost the database files which hold your site configuration, which is a bit poor really, since it's not like you can keep a backup yourself.

[muky-kid.]

My guess is that they have lost the database files which hold your site configuration, which is a bit poor really, since it's not like you can keep a backup yourself.

Hi Tim, i think this is what the problem is now youve put it in simpler terms for me. Ill just keep nagging them until they sort it out, if they dont im sure ill be intouch with you guys again. At least someone cares, cheers lads  :D

I think its about time i read some books on the subject and learn more about computers and programing etc. Ive never been any good with this sort of thing but my mate who is not a mud-club member is very good on computers and baffles me with some of the stuff he does.

[muky-kid.]

:(  Ive just received an email from them saying. Weve had great problems with the server that deals with site-studio ( which i use to build and upload web-site ) and unfortunatly weve lost all website content and we do not have back-up of the data.

So im affraid ill have to start again and theyll change ftd add to there new server. I can now use the site builder program but ill have to start again from scratch, they cant upload my website to new site studio server so they say. Think ill go else where, pity really the site builder was so easy to use once ide got used to it. :(
Ill still be useing the website address offroadpeaks.co.uk so watch this space for my new and improved wedsite..... eventually, fingers crossed, touch wood and all that. :D

[Range Rover Blues]

This techie stuff is over my head but on a legal note, are you paying them? if so they have a responsibility to you for the service they provide!

[muky-kid.]

This techie stuff is over my head but on a legal note, are you paying them? if so they have a responsibility to you for the service they provide!

Hi mate, yes i pay a monthly fee so were i stand legally i dont know. But they are being very appologetic.... Ill just wait and see what they do before i start to build a new site  

[Range Rover Blues]

Sale of goods and services act 1974 (ammended 198something) states that " the customer is entitled to be re-embursed to the financial position they would have been in had the good or servisce not been faulty"!  They owe you for your time at the very least!
Their responsibility is to repair, replace, refund in that order, but this is harder to apply to a service than to goods obviously.

[muky-kid.]

Sale of goods and services act 1974 (ammended 198something) states that " the customer is entitled to be re-embursed to the financial position they would have been in had the good or servisce not been faulty"!  They owe you for your time at the very least!
Their responsibility is to repair, replace, refund in that order, but this is harder to apply to a service than to goods obviously.

Thanks for the advice RRB  but sadly there an American based company so getting anything out of them will be tricky, but i am trying beleive me!.

[Range Rover Blues]

If you pay them by credit card you're also protected by the consumer credit act, the card company should wade in on your behalf as a last resort.

[muddyweb]

So very much depends on their Service Level Agreement.  For internet companies that normally means that there are plenty of exclusions to cover loss of data, provision of backups, service uptime, blah, blah.....

I'm not suggesting giving up... but don't expect miracles.

[Topple]

Mike,

Can you move to a different hosting company and tell them where to go ?

there are plenty of hosting compnaies out there, and I'm sure there are enough people in mud club that can advise on the best way forward etc.

personally I use flump.net for my hosting, which is linux based and you can use what ever software you like to build the site and to upload it, you also have the facilities to take your own backups.

If I were you I'd tell em where to stick it and move companies.

I'd be more than happy to assist with rebuilding.

Paul

[V8MoneyPit]

I agree. If you are paying monthly, stuff the contract. They have not met their part of it and have let you down. Stop your payments and go elsewhere.

After all, are they really going to pursue you for a small monthly fee?

[MTyrrell]

If you can still see your site when you load it then this software may be of some use to you.  All you do is type in your address then it will go about downloading the entire site in to a directory on your computer. It’s only a trial version but will work for 30days

http://www.softbytelabs.com/BlackWidow/

Download it here
http://www.softbytelabs.com/Downloads/BlackWidow%20Setup.exe

[muky-kid.]

:D Thanks everyone for your help and advice.
      Im just going to bite the bullet and re-make my site, got some good ideas for makeing it more interesting. Just going to do a lot of research in the next phew months before makeing new site, by then ill proberbly move to a new hosting company so long as theyve got an easy web-site building program like the one ive used to build my presant site.
        Again thanks for your help tips links etc, youve been a great help.
                       Watch this space... could be interesting :idea: