Dude, where's my Defender!? ..., the continuing story

[Terranger]

So, the dealership's General Manager has now offered me £500 as a discount to the final bill, but, they want to re-evaluate the Terrano before the trade-in is concluded.
 I was under the impression, that the contract was signed and the trade-in agreement was accepted.
Am I wrong?
I tracked down the salesman who orchestrated the deal, and he doesn't understand why I don't have my vehicle, and can see no reason why the dealership is wanting a re-evaluation.
Does anyone think I should get Trading Standards involved?
PM's and advice gratefully received.

[thermidorthelobster]

I'd use it as a threat.  Say either the deal is done, in which case you proceed no arguments, or you seek legal advice.  If you want to make the point, write it in a letter with "WITHOUT PREJUDICE" at the top - nobody knows what this means but it's a signal that you really mean business :)

If you have signed paperwork then you have a contract of some sort;  read it to see what getout clauses they have.  Even if you don't, you have a verbal contract if you've agreed terms.

[Boggert]

It all just sounds so wrong...

I would say no to to them having a second look and say where is my car??

If the kick up a fuss get trading standards involved.

[richo]

Sounds like they have made a boo bo with the value of you trade in and now are trying to re crunch the figures.
Are you buying a new defender if so tell them to stuff it and go to another dealership.
Main dealers are just shiny used car sale yards.
The worst car i ever purchased was from a Audi dealership.I stupidly thought i would get no hasles buying from a main dealer.
Go in next sat when they have loads of customers looking at there new motors and kick up with the head sales guy that might gee them on a bit.

[waveydavey]

Tell them to stuff it if they don't honour what they have agreed.

Go to Holland and you will probably save more than the trade in anyway then whatever you sell the Terrano for you get the cash.

Actually  was told by a cloggy that the dutch got to Belgium to buy cars as it's cheaper!

[Bouncy]

yup agree with the guys

you have a contract and it is legally binding. I would make sure you have that to hand.

i would therefore refuse the re-valation and in a very loud clear and firm voice in a packed show room on a Sat make sure you state that

 you have grave concerns over their behaviour

 and how sad it is that the dealership seems to be failnig to deliver

If they are so bad at this and trying to get money from you how bad is their aftersales service?

You also need ot give them 14 days to sort themselves out and have your car here and delivered etc as you have already waited however long.

Also worth sourcing another one and tell them that you can get another one no problem and they are just waiting for your call.

You can if they don't wantto play ball stand outsdie and tell everyone who goes in how terrible they are and you will either get arrested  :lol: or they will wantto make you go away at which point you have a huge bargaining card lol


failingthat



Talk to Trading Standards