Legal advice?

[marjan]

Would like to pick the brain of anyone out there with some legal nouse.

A mate of mine took his laptop in to have the power supply socket looked at because he had to wiggle the socket to get it to work most of the time. He was quoted £70 for the repair but when he went to pick it up they had made a right Horlicks of it and now it doesn't work at all. They still demanded the £70 before they would hand it over.

How does he stand legally with this ?.

[waveydavey]

He should not have paid;

Small Claims; either from the local county court or I think you can do it online now. If hte job has not been done there will not be a lot of question.

[Lord Shagg-Pyle]

Give trading standards a bell and see what they say.

[L90OOK]

In the eyes of the law he has to give the repairers a fair chance at fixing it...again  :roll:   His best bet is to take it back to them  & get written report/evidence of work done then take it from there.  :D

[Ja1983]

as above, but give trading standards a call, we had a phone in for repair for 9months, without dropping names (K & J`s phone accessories, byker - Newcastle) the company had Bex`s phone for a new screen ribbon, and a problem with the sound... they stopped answering the phone after giving us loads of crap excuses... one letter worded as instructed from the chappy at T S, and a week later a replacement phone was sent, free of charge!

good luck

[Range Rover Blues]

I'd say they have to sort it out, they took your money (which you have to pay IIRC, but do so under protest) and they have a liabilty to do the job you paid for and fix any damage.

Thing is there are a couple of acts of parliamnt in force and sometimes action under one prejudices your rights under another, like as soon as you have something fixed it's much harder to then reject it as a "lemon".

I guess as this started with a repair though it's a service that's substandard, not the goods.  In whcih case I think you have to let them try again, but equally so you are entitiled to any out of pocket expenses.  If they can't/won't put it right you can then go to a 3rd party for repairs and that cost would be the sum you have to recover.

But ring trading statdards, they'll tell you all the right laws to quote.