More Ebay woes

[ne jones]

I won and paid through Payp[al for 2 tyres.
I arranged a date with the seller for a courier to collect the tyres, they're almost 200 miles away from me.
So arranged the courier and made the payment for collection.
Late in the evening of the day of collection I emailed the seller to make sure that DHL had been for the tyres. He told me he had to pop out and while out DHL came. So no collection and no delivery of my tyres. But htese things happen.

So again I contact the courier company and pay a fee for them to collect the tyres today as agreed with the seller.
Late this afternoon I get an email from the seller saying he had to pop out and while out DHL came for the tyres, hes sick of staying in for them and he'll give me a partiel refund when he gets some money into his Paypal account as hes just withdrawn all funds from it.

I wrote back asking politely for a full refund, not partial, asking him to acknowledge that not only was it costing me time but also a fair bit of money.
He replied by withdrawing his offer of a refund stating the problem is mine because I didn't arrange the collection at his convenoience which is untrue. I do have by the way all correspondance between us since the start.

Now hes trying all ways to get out of a refund. The couriers have even offered to waive their fee and try a collection again tomorrow but hes not answering my calls or emails about it.

Being annoyed doesn't begin to explain how i'm feelin?

How can I best deal with this situation?
I know what I feel like doing but that wouldn't make things any better would it?

[beast5680]

where in the country is he maybe another member can collect the tyres for you and you get them picked up from them ?

[Hangover]

Be prepared to loose your money,Pay pal are good for nothing when things go wrong,your seller may just dissapear off the radar.

[ne jones]

where in the country is he maybe another member can collect the tyres for you and you get them picked up from them ?

Good idea, I've already put a post in the MC express section. Hes in Peterlee, Co Durham, a long way from me.

[Drift]

I had a similar problem last year with a turbo, I thought here we go as the seller was new and I thought he was going to vanish, fair enough I contacted Pay Pal and they got me a full refund, it took about six weeks to sort, but I got my money.

Might help as well if the Pay Pal funds are paid from your credit card, I think that can give extra protection.

Oh Nathan, Im in all day tomorrow  ;) :lol: :lol: :lol:

[Wireless]

Yeah, I had a similar experience with Tamar 4x4, an online eBay shop, which I have to tell people to avoid like the plague.

First they refuse to answer any emails, then they don't send anything, then tell you the items have all been shipped together with one courier when you paid for separate postage for two other couriers (and your previous emails were all about reducing postage and sending via one courier), then they have the misguided idea of telling you your tone is all wrong when you complain and ask for a full refund, then they ignore all further correspondence, including my opening a dispute with PayPal and sending requests for the goods or a refund, and also when you then have to upgrade to a claim with PayPal they still refuse to respond.

Eventually, two or three months later you get back your money, but only into your PayPal account, and it's not enough to be able to withdraw it without incurring charges, so you have to play the eBay game or buy something elsewhere.

Great system.

[diggerdog36]

Do you have his full address.
I would raise a dispute through paypal, they always help the buyer, Ive been on both sides of it, once when I bought an item that was fake, paypal refunded instantly, then when a buyer said the delivery took too long, then decided to tell paypal their item never even turned up!!!! Paypal just took the money from my account!!!  Even though I had proof of postage, I had to claim through Post Office, even though I knew they received them fine!!

[SteveGoodz]

Yeah, I had a similar experience with Tamar 4x4, an online eBay shop, which I have to tell people to avoid like the plague.

First they refuse to answer any emails, then they don't send anything, then tell you the items have all been shipped together with one courier when you paid for separate postage for two other couriers (and your previous emails were all about reducing postage and sending via one courier), then they have the misguided idea of telling you your tone is all wrong when you complain and ask for a full refund, then they ignore all further correspondence, including my opening a dispute with PayPal and sending requests for the goods or a refund, and also when you then have to upgrade to a claim with PayPal they still refuse to respond.

Eventually, two or three months later you get back your money, but only into your PayPal account, and it's not enough to be able to withdraw it without incurring charges, so you have to play the eBay game or buy something elsewhere.

Great system.

I can also recommend that folks stay away from Tamar 4x4. I bought some glow plugs from them (on eBay) for my 300Tdi ~ and ended up having the head removed to get one back out after it snapped off. It took a small claims court action to get the costs reimbursed.

[Ridgeback]

I have never had a problem with eBay but a friend did, he was £200 out of pocket . It was the same sort of thing other people have mentioned and pay pal did not seem that interested. They said around 6 weeks to get the money back. The seller does not answer emails or calls and they were over 100 miles away. In the end we paid him a visit and he soon changed his tune, All money back!

I drive up to that area for work a few times a month. I'm sure there must be a few mud club members that would like to join me in asking for your money back in person!

Matt

[ne jones]

Ive got my tyres :dance:

On the 4th attempt the courier got there while the seller was there, tyres were with me next day!

So now we gotta put all the baseball bats away again  :lol:

[Ja1983]

glad its sorted.. i`m in Durham, and know where the dubious areas are! (peterlee been one) check out the seller (not just feedback) before you bid!