rac recovery a joke

[muddyoffroader]

my mum broke in aberwristwith (i dont know how spell it but you get the idea) and we live in stoke on trent. when she rang em they said they would only take her to the nearest garage and she's got the full disability package they do.
long story short they took 3 hours to recover her and i ended up getting the recovery truck off my mate and fetching her myself. got in at 2.30 am.

[carracarra13]

That is discraceful Id wright to them very firmly and tell them look Im appalled at the way you treated my mother who is disabled and pays extra for the disabled package and send them the ricovery bill, after all your mum is paying for a survice she is not getting along with many pepole why just excpt it they dont give you a discount they still take their monthly payment.

[Saffy]

Long as they get my truck home there's two things I am happy to live with: a)The long wait   b)The arrival of a technician in a van before recovery truck.

I have used the recovery to home services of the RAC quite a few times now, the cost of which if I had to pay myself would have been many times the membership fee.

Last time, it was a mudclub member that recovered my truck on a RAC flatbed from Surrey to Wiltshire, I forget who it was now.

[dreadnought110]

I've had two very good recovery's from Rac and two from hell!! the worse was always down to subcontracters i.e driving at 70+ mph with my land rover on the back steering with elbows while eating sandwiches etc... the good ones, kept me extremley well informed the patrol man unfortunatly couldn't do anything (headgasket) but very nice bloke then they kept me informed when the breakdown would arrive (another subcontractor) very nice bloke good driver fellow land rover nut . :D a very long combination!!

[Range Rover Blues]

I'm with the Caravan Club's Mayday recovery, it's green flag except that if my caravan gets a fault they WILL fix it/recover it and they WILL recover any trailer over 17 feet long, unlike all the others.  Oh, it's cheaper too and if I break down going on holiday they take me to my destination then if they can't get the car fixed in time, they recover me home as well.

And when I ring up and say " the head gasket has gone on my Range Rover" a 7.5tonne flatbed turns up within the hour.

[The Smiths]

Used RAC a couple of weeks - no complaints at all.

Phoned up - banking plate for drum brake had ripped away, was spinning on axle and had ripped out brake pipe and handbrake cable.

Phoned up - told them what had happened.

They phoned back, I explained to technical bloke what had happened - he just said need complete uplift due to 4x4 and brakes - flat bed comes in 40 minutes (contractor) and takes us home.

Excellent service.

And only £26 worth of Tesco vouchers ;)

[muddyjames]

RAC and cant fault them the 3 times I have used them.

first time was when the crankshaft pulley went hrribly lose. No van was sent out as I said I had a 2 mechanics with me. That worked fine. Recovery truck straight out on a sunday as well!

2nd time was my auto box temp light was on. Called them out to a caravan site which was litteraly a farmers field and he diagnosed it as the sensor contacts had rusted through. He said it was a 3 hour job to change so disconnected it and said it was ok to drive. Got home and found it was a 10 minute job. Even so, I was supprised he came out to a field!

3rd time was on the M1 when engine went bang. They sent a van out to check, fair enough and then he ordered a low loader and offered to stay and park behind me for protection from motorway traffic. I took him up on the offer whilst I sat on the bank!

RAC are brilliant and would never leave thier services.

[spy]

My vote goes to the RAC any day.  If you are a mechanic (or close enough) and just want recovery only then maybe elseware would be a better bet.  At least the RAC / AA fellas are all trained to a reasonable standard, even if some are much better than others.  I rang the RAC a few years ago and asked them to send me a truck and not a man in a van.  Once I explained how sure I was of the fault (and why) they sent me a truck within the hour.   

Having worked for a green flag contractor who were happy that my knowledge was good enought to "appear to be a mechanic" I am all to aware of the luck of the draw you get when recovery firms just send a local contractor.  At work, we get cars brought in by all different breakdown companies and some of the fault reports are unbelievable!  A recent example was a honda recovered to us by a contractor of a previously mentioned big firm with an apparently siezed engine.  Erm, flat battery caused by loose connection to alternator!  If that was my car, I would want a full refund on my membership.....