Mud-club
Chat & Social => The Bar - General Chat => Topic started by: Rangie3.0LtrDan on January 12, 2006, 13:17:18
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Ordered a part from them yesterday using the credit card for £1.79. Credit card was declined so paid them in cash. Check credit card balance today and it seems paddocks are trying to claim a payment of £10!! There is no reason for them to claim this money, i have not ordered anything else and they are the only company we have used the credit card for since December!
So beware people, they obviously like having card details, i for one wont be trusting them with the details again!
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I've never had any problems with them.......
Are you sure it's them that's claimed the £10?
If it's exactly £10 then it sounds more like an admin fee from your card provider :?
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Definately sure, the wife just spent 30 mins on the phone to the card provider, and they have definately said its someone trying to take a payment off the card, there is no admin charge and they said its exactly the same person trying to take the £10 as tried to take the £1.79.
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Give them a ring, they should sort it out, always found whether there in person or on the phone they are very helpful
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Could be to do with postage... :lol:
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I would speak to Paddocks first. It may be a guenuine mistake, or even a dishonest employee syphoning off money somehow. Either way, think they should be given the opportunity to put it right.
Maybe you have already done this? If so what did they say?
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Some good advice there, phoned them up and they basically just fobbed me off. They just said they were sure it wasnt them and that was it.
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Used Paddocks for about 6 years now and have never had a problem
I would honestly say its a one off, they have been excellent to me ovre the years and Ive spent best part of £3k with them!
The hybrid is nearly entirely Paddocks parts and Im not joking!
CUstomer service is usually A1 but then I suppose every company has its mistakes :?
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Never had a problem with them , suggest you monitor the situation and speak again to the credit card provider,as they hold the key, but if paddocks say not us then the problem could be with the provider.......
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Sorry to go off topic but 90HTDT where abouts in Cumbria are you? I'm on the Lancashire Border near Kendal.
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I am down in Barrow.
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Is the Paddock web site down at the moment - been trying for ages and cant get past the front page?
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Seems to be a bit slow, but it's working :wink:
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I have used Paddocks for longer than i care to remember, spent thousands with them allways A1 and very helpfull -probably one of the best Mail-Order firms you could choose to deal with! there has got to be some kind of mix up somewhere,
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Seems to be a bit slow, but it's working :wink:
Can't get it on here mate - will leave it and try later - other sites seem to be fine. May be a timeout thing on our network here.
Thanks for looking :wink:
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We've used Paddocks for the last 3 years and never had a problem either.
Strange.
:?
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I must say I have to go with the flow, used Paddocks many many times and as yet no had any problems.
I've even had orders dispatched then not arrived and they have sent out another order without fail and re0funded to carriage for the inconvience.
Always found them to be helpful.
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turtle, you were lucky then. I had an order with them ages ago that they didnt send out, it was paid for by bank transfer and they just didnt send it, they even got narky when i phoned up and complained about not recieving it!
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Sounds like you not having much luck with Paddocks.
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I quite agree with you turtle lol
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Ordered new clutch /waterpump last week = heavy items got freePP for ordering on line , dont know anyone else who does that, got items in 2 days,
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I have had some stuff off them now only thing i have had go wrong was paid for next day. Never came next day 2 days later got an apology and refund of the postage. I would recommend them to anyone.
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yes i have used them quite a bit and they have always provided a good service. joe
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Paddocks have provided a good service when ever I've used them, too.
Is it the same person, everytime, when you phone up Paddocks, 90HTDT?
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I have always found them helpful...more so if you take the time to order online and ensure you get the right bits. I did go over once and got home with the wrong rod ends and some other parts were incorrect but in their defense i have got a bit of a mish mash of transmission parts.
I would say ask for the manager at least you will get an outcome...hopefully one that suits you.
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when we were goimg to the alps we took a list to paddocks of bits, they were very helpful and told us not to bother with certain bits as they were expensive and probably wouldn't need them, they said they could post them by UPS for next day delivery we would not go anywhere else, got a landrover spares shop 1 mile from home but prefer to go about 15 miles instead. as a woman who fetches spares for the disco they are not patrenising when i ask them questions but i find them very helpful.
DEBBIE
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they were very helpful and told us not to bother with certain bits as ............wouldn't need them,
Same here, last thing I ordered was a kit and they took out the bits that I didn't need - and charged me less, this brought my order to less than the £50 (for free postage) but they sent it free anyway :D
It would seem that nearly every topic that someone says "where can I get ........" Paddocks name always gets a mention, from very satisfied customers.
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I've always found them very helpful, even when there's been queues out of the door they've always had time to explain & check that every thing is correct.
I would go back to the credit card company, if the transaction is not yours then they are duty bound to refund the money, they have ways of checking when & where the transaction was logged.
Richard
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Well after another phone call to Paddocks it would seem that their merchant banking system (streamline) automatically takes a £10 payment from your card and repays it a few days later (6 days on and still waiting). There is no warning on Paddocks website and they cant see what they are doing wrong by not informing people of this :cry: Now the amusing thing, the payment i was originally making was declined because of this £10 payment thing!!!!!!!!!!!!!
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Forgot to add, they say this is the new system which they have been using since June, but i purchased a part from them in October (swing away wheel carrier) and it didnt happen then?
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That sounds a strange system, why take a 10 payment only to refund it later on ?
Never used them so cant really comment, but that system sounds bonkers
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I have had this before with various companies... usually when the transaction fails... It caused me no end of problems as we were talking about £3k at the time, failed first time and was rejected the second time with insufficient funds :shock: They phoned their merchant and they were less than helpful, fortunately the bank was more helpful and put a temporary overdraft facility in to cover the extra and waived the interest.
It's the merchants that do this.... not the company themselves and the company have no control over it.
If it goes on more than the 10 days, ask your card provider for proof that you spent the money or return it to your account. Unfortunately that can take time :(
[Edit]
Oh, forgot to mention... the money was still in my account, but it was "Unavailable" or "In Process" and as such, the bank locks that cash away to cover the request. This happens with all thransactions, when you hand the card over, the money is only reserved in your account, it's usually overnight or more before the money actually goes.
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Paddocks have said that it happens with every transaction and they are aware that it does happen, yet they wont put a warning or a note on their website, and the problem is they payment was declined cos the £10 was taken first, if the £10 hadnt been taken first the normal payment would have come out with no problems.
All it means now is Paddocks wont be getting me business anymore, and i shall go to Craddocks instead.
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I ordered £250 worth of goods online, ( last week) I asked for them tobe delivered a specific day, the goods arrived less £22.00 worth of bits of which they had refunded from the on-line transaction, I think you may have been unfortunate ,..everybody makes mistakes.........I think they are very good maybe you should give them another chance.......
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i'll stick with paddocks
craddocks won't give them the time of day
dazza
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usual advice applies to this kind of thing - pay with a credit (not debit card) if problems arrise and retailer dont want to sort it out tell them you wil ask the cc company to place a charge back on the account.. If they dont jump when you mention charge back then phone the bank in question - they will normallt refund the charges over the phone (Nationwide does anyway)
I've done this when I've used cc to pay for good which were fualty, goods returned and refund issued but no refund of postage. Phoned bank and they immediately refunded the postage back to my card.
The banks take a dim view of retailers taking the mick (as they have to cough up themselves) something in law about the cc and the retailer being jointly liable :-)
Matthew
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sorry , but i have dealt with them again and no 10 quid upfront thing...dont know what you are on about. They would have to enter the transaction twice which quite frankly if theft! No one is at liberty to take money for nothing even if its temporary and I cant see Paddocks who have a pretty good reputation risking it for intrest on a tenner for a week!
If it happened you should be onto trading standards....
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can't say I've ever had *that* much of a problem with paddocks, although they have to some extent fallen out of favour in the last two years, well with me at least.
This isn't because of any strange transactions, or the time they got a little confused returning a clutch plate (they're human, and allowed a couple of minor hiccups) but simply that since I got the discovery nothing *much* has gone wrong with it, the bits which have are the usual safety-critical bits that go wrong (brake pads, CV joints etc) and in those circumstances I dislike fitting pattern parts.
Yes you can get none pattern parts from paddocks, but usually speaking I can get them locally too, for not a great deal more. (these are small items we're talking about).
then again, when I had the series, most of it fell off on a week by week basis and paddocks was more or less on speed dial.
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As put forward by a mod, the views i have written are my own from my own experience, they are not the views of mud club (unless mud club wants them to be!!!!)
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cant say ive had this £10 thing either and have used them 3 times in the last month and loads over the past 18 months..must admmit it did make me check my statement tho!!... in fact the only error ive had is a bottle of swivel grease missing but when i rang them they were most apologetic and a bottle arrived the next morning... best place ive dealt with
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But according to Paddocks everyone has this £10 taken!! This is why i am not happy, cos i know they havent done it with me before, but they say it happens with every transaction!
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I tend not to use Paddocks, mainly cos they are tied into a courier for posting stuff up here and won't (or can't) use Royal Mail or Parcel Force who are the same rates for the Islands as the mainland.
I ordered some small service parts for the Rangie's engine and a set of front mats for the Disco, total price inc VAT was about £25.
They wanted another £16 postage when Royal Mail Standard Parcels would have charged just over £5.00!! :shock:
I don't think so.
I've no gripe with the service and, when I have used them in the past, I've never been over charged or had parts missing. It's just the postage thing they have going just now. :wink:
I have, however, seen signs in some places that state there will be a service charge for credit/debit card transaction of under a set amount.
I'm not sure about the reason but it maybe cos the companies get charged by the CC company or bank. :?
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Orders over £50.00 free p&p .............uk mainland anyway............
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Orders over £50.00 free p&p .............uk mainland anyway............
That's normally the problem "UK MAINLAND"!! :evil:
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Just a thought Budgie, if its of any help to you and saves you money of course, you could have the stuff sent to me and I could post it up to you.
Duncan on Skye will vouch for me if need be, he knows me very well.
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Thanks for the offer Frank, I'll keep it in mind.
I usually manage to find someone else that will post stuff to me at a good rate, DLS, Devon 4x4 & Craddocks are normally very good and if there is anything too heavy for normal post then I get it sent to an island parcel company who we have a warehouse in Inverness, then they bring it across for me, helps if you know the owner as well! :wink:
When I won an ebay auction for a Rover V8 engine for the Rangie, the cheapest the seller could post it to me was £125 but it was only £45 to get it to Inverness and then £30 to get it over to here with the local company.
There's always answers to these little problems. :D
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ordered a clutch kit from Paddocks Monday night and it arrived Thursday morning and that was with free delivery. I can only only praise them on my past and present experiances with them!!!!
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I've got to say I've never had a problem with Paddocks.
There's always going to be a small percentage of people that have problems.
I had a bill that was around £350 and my card company said no. I paid with another card and everyone was happy. I certainly wasn't charged for the card not clearing.
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used paddocks for years never had any major problems with them, old man paddock can be a bit arrogant at times though, once the wife went for some parts and one of the old members of staff (nolonger their) gave her the wrong parts when she told him this he argued the point that she didnt know what she was talking about, she quietly informed him that she knew exactly was she was talking about as she qaulified areo engineer and built jet engines for a living, he shut up and fetched what she,d asked for, having said that she.s had she same thing happen at halfords some spotty muldune tried it on and ended up with egg on his face in front of customers :twisted: :twisted:
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Looks like they have finally re vamped their website, got rid of that horrible black background layout
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The new-look site is much better :D , postal prices still the same for anyone on a UK island though. :cry: