Mud-club

Chat & Social => The Bar - General Chat => Topic started by: mud-club-matty on February 20, 2006, 15:02:45

Title: msn probs
Post by: mud-club-matty on February 20, 2006, 15:02:45

me msn will not connect to the net any ideas

Title: msn probs
Post by: josh 109 on February 20, 2006, 15:04:56

can you connect to the internet  ?

Title: msn probs
Post by: Devon-Rover on February 20, 2006, 15:05:05

What is the exact error message you get up when you try to connect as i had similar probs last week. and after e-mailing their support bit, I had a reply with lots of usefull bits maybe usefull to you if it is a similar prob.

HTH

Title: msn probs
Post by: mud-club-matty on February 20, 2006, 15:07:38

it is saying there is a prob with my net conection or my filewall is blooking it

Title: msn probs
Post by: Damonski on February 20, 2006, 15:16:21

Its probably blocked through the windows hexpee firewall or the likes of norton internet security whatsit.

You'll probably have to go into whatever your using for protection and let it through.

Title: msn probs
Post by: mud-club-matty on February 20, 2006, 15:17:29

so how do i fix it

Title: msn probs
Post by: Devon-Rover on February 20, 2006, 15:19:15

this might be some help.

16. If you are still encountering an issue and if you are running a firewall, temporarily disable Internet Security (including all firewall applications and anti-virus applications) and then restart messenger and sign in and verify again. If this works and if the computer is running third-party (non-Microsoft) software or firewall software, such as ZoneAlarm, Norton Internet Security or McAfee, make sure that the software is set to let MSN Messenger operate, and then try to sign in to MSN Messenger again. Visit the following Web site for information about the most common firewalls:

http://messenger.msn.com/help/issues.aspx

These firewall software are installed in your computer and you need to check if they allow MSN Messenger full access:

Windows Firewall

a. Click Start, click Run, type FIREWALL.CPL, and then press ENTER.
b. On the General tab, if the On check box is selected, the Windows Firewall is enabled. Go to step c.
c. Click the Exceptions tab.
d. Under Programs and Services, select MSN Messenger if it appears in the list, and then click Delete.
e. Click Add Program, click Browse, and then locate the C:\Program Files\MSN Messenger folder.
f. Double-click the Msnmsgr file.

Note: The computer settings determine whether the file name is followed by the extension ".exe."

g. Make sure that the Msnmsgr file is added to the Programs and Services list and that MSN Messenger is selected.
h. Click OK to save the changes.

Norton Internet Security 2003 or later and Norton Personal Firewall 2003 or later

a. Start the Norton Internet Security or Norton Personal Firewall program.  
b. Click Personal Firewall, and then click Configure.
c. Click the Programs tab.  
d. Remove all the instances of Msnmsgr.exe from the Manual Program Control List.
e. To add MSN Messenger to the list, click Add.
f. Click Browse, locate the C:\Program Files\MSN Messenger folder, and then double-click the Msnmsgr file.

Note: The computer settings determine whether the file name is followed by the extension ".exe."

g. Make sure that the file is added to the Manual Program Control List.
h. In the Internet Access column, make sure that MSN Messenger is set to Permit All.
i. For more information, visit http://www.symantec.com/techsupp/consumer.html, select the version of the product that you are using, and then search for "Changing Internet Access Control settings" or "Changing firewall rule settings" in the product manuals.

For all other versions of Norton, visit http://www.symantec.com/techsupp/nis/discontinued.html, and then look for "Changing Internet Access Control settings" or "Changing firewall rule settings " in the product manuals.

I hope these steps resolve your concern with MSN Messenger. If you need further assistance, you may contact us at http://support.msn.com. For additional information and self-help instructions, visit http://messenger.msn.com/Help/.

HTH

Title: msn probs
Post by: mud-club-matty on February 20, 2006, 15:26:49

doe the top bit but i dont have norton antivirus

Title: msn probs
Post by: strapping young lad on February 20, 2006, 15:29:45

its normally something to do with msn cos you probably havent done anything different just msn having a hissy fit

go to

messenger.msn.co.uk and get the latest version (if nothing else, its so that you are up to date with it)

then retry

or in the immortal words of the it crowd

have you tried turning it off and on yet?

Title: msn probs
Post by: Dirty Gertie on February 20, 2006, 15:31:05

Have you tried the fixes on the MSN troubleshooter? Just click it and it's automatic  :D
HTH

Title: msn probs
Post by: Devon-Rover on February 20, 2006, 15:31:57

maybe trying the self help bit then. This was taken off a file i had sent to me by their support team after i had probs and it was cause i was running Norton ATM.

Try the links to the self help maybe you can find something of help. If not contact them they will get back to you in a day or two with a solution.