Mud-club
Chat & Social => The Bar - General Chat => Topic started by: Jas278 on August 13, 2006, 20:05:29
-
This is a copy of an Email I have recieved 12/08/06 .As some will know I have had problems with this company and it seems Iam not alone..........
PLEASE IF YOU WISH TO COMMENT no slander, or abusive remarks we are only intersted in facts.......The comment reference the factory closing is I believe the factory that makes the tyres and not Bronco, I will clarify this tomorrow when I contact the manufacturer.........
Hi Jas,
This was posted on the GLASS forum.
Just a quick line for any of you who have, or were thinking of ordering from Bronco Tyres.
I had a new Grizzly Claw de-laminate on me at 40 mph, chucked a lug and shows sign of extensive de-lamination. I called Bronco tyres and sent pics of the damage. After another barrage of emails and calls (none of these were answered) I finally got offered a slight discount on two tyres, but no replacement for the faulty one . I was assured they were in stock and would arrive 3 days later.....
That was a month ago! Having chased them up 2 weeks ago, I was told that there was a 2 weeks delay.....
Now I'm told that the factory has gone into receivership and that they are moving the moulds and presses to another location, no idea on when tyres are available......
So having sent a considerable amount of money down the river I'm stuck with 3 decent tyres and another I would use with care off road under duress but no spare and no time scale for delivery. All I can say is use caution if you are considering purchasing from Bronco Tyres at this time, I Hope they sort themselves out soon, until then I wish I had sold the set on EBay and got some Recip's
I have pointed Andrew towards you posts on Mud Club.
Regards ********
This e-mail and any files transmitted with it are intended solely for
the use of the individual or organisation to whom they are addressed.
If you have received this e-mail in error, notify the sender by way of a return e-mail and then delete the email.
-
I was with a guy today who had exactly the same problem.
Same response.
His is now resolved.
:roll:
-
doesnt sound brilliant, i've got bronco at's on the zuk and so far not had any problems apart from punctures in 3 out of 4 of em :evil:, i guess theres a lot less stress on an at tyre than a grizzly though.
-
I will be contacting my mate in the morning as he has a set on his 90 V8 and uses them daily so think he should be aware !
-
That is the problem with remoulds.
Just a shame new tyres cost so blooming much. 2 years on and my simex are looking wrecked!
Mind you, I have abused them :twisted:
-
i havent had any problems what so ever with my grizzlys, been fitted now 14 months and no problems what so ever and have only just started cracking used daily to work, trips to wales every other weekend comps done the lot cant complain, but things might have changed since then
ash how many miles have you done with your simex ? waiting to fit mine :twisted: counting down the days now till the grizzlys die
danny
-
i havent had any problems what so ever with my grizzlys,
Thats what public debate is about there are always two sides ......
-
hmmm, quality could have changed since last year
ino that my friend has put some grizzlys on his disco months old now and they have worn down to about the same as mine :shock:
and he does the same milage a day to me aswel :shock:
but never goin to remoulds agen tho, stickin to simex and bf
just they were good at the time of purchase but things have moved on since then
-
i havent had any problems what so ever with my grizzlys, been fitted now 14 months and no problems what so ever and have only just started cracking used daily to work, trips to wales every other weekend comps done the lot cant complain, but things might have changed since then
ash how many miles have you done with your simex ? waiting to fit mine :twisted: counting down the days now till the grizzlys die
danny
Mine had none zero road miles but alot of playing on slate and rock so they look a little cut up but still got loads and loads and loads of grip! Hybrid just getting ready for MOT so will let you know how they get on on the road
-
.......The comment reference the factory closing is I believe the factory that makes the tyres and not Bronco, I will clarify this tomorrow when I contact the manufacturer.........
I have contacted the Tyre Manufacturer and they are still trading , Although they are no longer making tyres for Bronco 4x4
-
Jas,could you post me a copy of the report please? need to show it to a few people that would benifit from it :wink:
-
I have had grizzlys on my range rover for nearly two years now and only one puncture maybe i have been lucky bought them as couldnt afford the simex but still want them :evil:
-
I dont know if you guys remember but i bought 5 Silverstone extremes
last December.. two split on the outer walls (And they arent remoulds!!!!)One was my spare and never touched tarmac or mud..The other split well within 60 miles..It took me 6 mths before i got two replaced..I kept getting told they were none in the country..But they still advertised them in every 4x4 mag..I will not be buying from Bronco or silverstone again..The P#ss off for me was that Liz at Devon 4x4 had offered me a good deal on a set of Simex but i thought i would try out the new Silverstones...AAAHHHHHH!!!!
-
Well...........i had 5 knobles fly off on the road(aprox 50mph) to an off road site..........contacted bronco and they asked for photo's.........sent them and within a week i had a brand new tyre...........and they didnt want the old one back.
So i am pleased with them and still use them both on and off road.
-
Well another satisfied customer............ as I saisd two sides to every argument..... by the way do your'e tyres carry an E number ............
-
Well another satisfied customer............ as I saisd two sides to every argument..... by the way do your'e tyres carry an E number ............
Only the one that they replaced :(
-
I have a set of grizzly claws on the RR there about 2 years old but I have done little mileage with them, I want to put them on the lightwieght if they will fit.
-
Well another satisfied customer............ as I saisd two sides to every argument..... by the way do your'e tyres carry an E number ............
Only the one that they replaced :(
3 poorly birds then :wink:
-
i have run diamond backs for a couple of years and they were fine,,,like as said there is always good and bad in all walks of life it's just how good the company is when dealing with faults????????
-
.......The comment reference the factory closing is I believe the factory that makes the tyres and not Bronco, I will clarify this tomorrow when I contact the manufacturer.........
I have contacted the Tyre Manufacturer and they are still trading , Although they are no longer making tyres for Bronco 4x4
Are you saying that the RECENT company that Bronco used are still trading????
As they have told me that they folded and that they have had to apply to the court for their moulds etc :evil:
-
.......The comment reference the factory closing is I believe the factory that makes the tyres and not Bronco, I will clarify this tomorrow when I contact the manufacturer.........
I have contacted the Tyre Manufacturer and they are still trading , Although they are no longer making tyres for Bronco 4x4
Are you saying that the RECENT company that Bronco used are still trading????
As they have told me that they folded and that they have had to apply to the court for their moulds etc :evil:
http://www.technictyre.sagenet.co.uk/ this is the company that used to make the tyres , I phoned them monday and was told that That they are still trading, Asked again today they are trading but are in Administration ,but hope to come out the other side. This current situation has not been caused by Bronco (according to Tech Nic) , as for the moulds for the tyres they were collected yesterday without any court action........so maybe the BoyZ @ Bronco get a little confused at times
-
Here are the emails from Bronco so far.......
Seeing as they are delaying an article for a magazine, they might not like the bad press this could get them :roll:
Hi Andrew
All i can do at the moment is apologise for the delay in your goods been despatched out to you, this is due to the factory that make the tyres for us going into administration and the factory closeing, as we own the moulds and presses that make the tyres we have had to call in are legal team so that we can get are machines into another factory and start getting some tyres made. Any form of slander or bad word printed about or against Bronco 4x4 will be delt with by are legal team to the highest degree. Your order is important to us and as soon as are situation is resolved your goods will be with you a.s.a.p
regards
Russell
Bronco 4x4 Ltd
Tel - 01538 398 555
Fax - 01538 398 333
www.bronco4x4.com
and then:
Hi Andrew
My boss has just got back from court and they have been able to get the machines released from the factory so we can get them in to the new factory, By the time they have been picked up taken down there plumbed in and set up we hope it will be 2 weeks at the most. I dont even have any blemished grizzlys to send you to get you mobile untill they come into stock, i have looked into every possible way to get some to you and everytime i draw a blank you are top of the list so please bear with us and we will get them to you a.s.a.p
regards
Russell
Bronco 4x4 Ltd
Tel - 01538 398 555
Fax - 01538 398 333
www.bronco4x4.com
So, is this total BS :evil:
-
. Any form of slander or bad word printed about or against Bronco 4x4 will be delt with by are legal team to the highest degree.
Oh dear still bullying people
-
so bronko own the molds and pattern rights?
-
. Any form of slander or bad word printed about or against Bronco 4x4 will be delt with by are legal team to the highest degree.
Oh dear still bullying people
Can't bully the truth :roll:
They are [PooPoo] of the highest order, if I did not already have 3 Grizzly claws in 'functional' condition or had enough money to buy some RECIP MAx 3D, I'd dump them faster than Gary Glitter's record label :D
-
. Any form of slander or bad word printed about or against Bronco 4x4 will be delt with by are legal team to the highest degree.
Oh dear still bullying people
Can't bully the truth :roll:
well said, i still stick with my origional comment that was deleted
-
Can't bully the truth :roll:
They are PooPoo of the highest order, if I did not already have 3 Grizzly claws in 'functional' condition or had enough money to buy some RECIP MAx 3D, I'd dump them faster than Gary Glitter's record label :D
OOPS everybody unhappy, How will " PooPoo of the highest order" stand up in court..... :lol:
Why were on the subject of Legal , spoke to the tyre expert , he 's available ( costs though) for any future proceedings , and everything is documented with my legal team . ONLY fact is being discussed its upto Bronco to discuss or prove different , nobody is slagging them off if you have you should nt but they cant seem to trade Responsibly....
-
So u r upset then !
-
Seems like Bronco never quite get their quality control right. Over the years there have been several occasions when there have been safety soncerns over their tyres and then poor souls having to lose money due to evasive customer complaint tactics.
I used 235/85/16 Dirt Devils on the original catflap. The soft compound makes them an excellent off-road tyre, and when the first 4 got down to 8mm or so - I bought another set. Before the tyres were half worn - they started to crack alarmingly, and so badly that back then I posted this picture on what was then the LRE website. Problems like this were commonplace, and i would have thought that things would have improved - is this not the case?
(http://forums.lr4x4.com/uploads/1155276206/med_gallery_2_28_128562.jpg)
-
. Any form of slander or bad word printed about or against Bronco 4x4 will be delt with by are legal team to the highest degree.
Oh dear still bullying people
Whilst I don't want to get drawn into questions of suitability or bullying, you'd have thought that a legal team would understand the difference between "our" and "are" ...
hmm :)
-
But also i am sure that i read somewhere that you could relay bad information on in any form about a company as long as you dont make things up about it.
-
The key to avoiding legal trouble is stating facts - if you suggest that company A has made faulty products and has terrible customer service, it would be extremely difficult for them to take any civil action against you if you can back up your claims.
If on the other hand, you were to suggest that their mothers were all ladies of negotiable virtue, you might be in trouble ;) (unless of course that were demonstrably the case!)
-
Right I'm getting pretty fed up <edited>
Got a letter on the 22nd, with a 10 day delay followed by overnight delivery......
So I called on Wednesday to confirm delivery for today.....
"Errrrrr, we gave no date"
Yes but 10 days plus delivery is Friday......
"Ahh, but that's 10 working days"
Did not say that in the letter, so when are these tyres arriving?
"Well end of this week, start of next at the latest"
OK, so an early next week delivery?
"Definitely"
8) ............
So I called today................. :roll:
Just checking the tyres are with you and ready for shipping?
"Oh yes, early to middle of next week"
But you said earlier this week, they would be in late this week, now it's streaching out again and past 10 working days too!
"errrrr"
:evil:
I'm writting an article in a 4x4, these tyres have delayed my offroading (speen was a joke) and writting the article, I'll have to mention how....
.....a company named after a wild horse from the western United States has taken my money, failed to deliver goods (particularly iritating that I had to pay as these were to replace faulty tyres) and then messed around. Grizzly emails and phone calls has not prompted them to claw back customer confidence or good will......
:twisted:
-
Ok, I know youre annoyed but calling them T****** is only going to get this post pulled. Please PLease edit.....the only way we can rectify problems is by approaching it in the correct manner..........
-
Brought 4 tyres & wheels from Bronco online about 6 months ago, they rang to confirm the order and we're very helpfull.
Tyres are on my series III, there not Grizzlys though. Very happy with them.
Hope you guys get it sorted soon. Just dont give up.