Warranty madness.....

[Jimbo]

As the LR Warranty on the Disco is about to expire, I thought I'd get a couple of annoying problems sorted:

1 - N/S/R door central locking not working. They fitted a new door lock, I tried the lock/unlock when I picked up the car - it worked fine. Got home, unlocked all the doors - will the N/S/R door open, will it bo&&ocks, it will unlock but not open !!!  

2 - No illumination on the climate control panel (HVAC) - needs a new bulb says the report, we'll order one in for you. The stealer just phoned me to say that they will *only* charge 30mins labour to fit the bulb.........labour charge says I, but its under warranty  :? , no says the stealer, bulbs are not covered by the warranty, you have to pay (£2) for the bulb, and the labour, about £49 plus the VAT        

I've told them to stick fitting the bulb, I'll do that - I have the instruction sheet, its not rocket science by any means. As for the non-opening door, I'm calling in tomorrow afternoon to have the lock *adjusted*............

And as for the saga with the loan Freelander - the less said about that the better, needless to say........I don't think much of LR's customer service at the moment  

I'm going down the pub.

Jim

[beast5680]

when i had a new defender as a company car it leaked when it rained ,badly, local stealer said bring it and we,ll try and fix it but they are like that you know :shock:

[TimM]

As the LR Warranty on the Disco is about to expire

Sounds like you are just on your way home after buying it.

Was the warranty written on the back of a beer mat or fag packet by any chance?

I can see that they don't want people taking the car back because the tyre has a puncture etc, things like that you have just got to expect to happen, but 'good customer service' should have changed that bulb for you.

My Father-in-law's Audi had a headlight go the other week, one you can reach in and change the other (this one) needs the pipe to the air fileter removing to gain access, not a hard job, mines the same and it takes a couple of minutes, the main stealer sold him a new bulb (which was a little expensive but not enough to complain) and as they were quiet they OFFERED to fit it for him. This doesn't quite sound the same to your experiance.....

[Jimbo]

The really annoying bit of all this, is that (having owned the Disco for nearly 2 years now), every time it's been in for warranty work, its had to go back as the so-called "technicians" fail to correct the fault, or, as has happened on two occasions, failed to put the bits back together properly - the transfer box started to leak where it joins the main box, it took the muppets 3 attempts to fix the leak, and another visit to have the gear selector (its an auto) adjusted as it kept jumping out of drive. Each time the reason given for the leak was "poor assembly" - surely thats an admission of total incompetance ?

I've had it with main dealers, I'm not saying that they're all bad, just the one I use seems to be exceptionally bad.

To insult me even further, LR Assistance wrote to me today - would I like to pay them £290 for the pleasure of another years cover ???? Do they think I'm stupid. I'll stick with the AA for breakdowns, and get my mate to do the servicing - he certainly wouldn't charge me £50 to change a bulb !

[Colin 009]

Jim, I'm with you mate, I had a fuel tank replaced under a factory recall on my Disco, and they had to undo the towbar to get it out . I asked (stupid , stupid, me) them to leave the towbar off, this they did and just cut through the electrics. So now I have to take it back to them to rewire the sockets. This was from H.R. Owen in park Royal. I hate main stealers.

[the loon]

Heard a story about local land rover dealers who took a disco in for some warrenty work and gave the guy a brand new freelander as loan car.
There where some issues with the dealers and the guy and went on about 3 months.
Eventualy he took the freelander back and they where rather confused at the dealers.
They though that the loan car he was driving had been sold and where about to sell his disco as they beleved had been taken as part-ex against the freelander
funny but scarry at the same time

[Budgie]

Heard a story about local land rover dealers who took a disco in for some warrenty work and gave the guy a brand new freelander as loan car.
There where some issues with the dealers and the guy and went on about 3 months.
Eventualy he took the freelander back and they where rather confused at the dealers.
They though that the loan car he was driving had been sold and where about to sell his disco as they beleved had been taken as part-ex against the freelander
funny but scarry at the same time

If only he had know!!!  :D

[dave_2A_2.25Turbo]

Book time to change a dash bulb in a Zaphira is about 2.5 hours - you have to dismantle have the interior  I agree that most dealerships are staffed by muppets, but so are the design departments of the manufacturers!

[karloss]

but so are the design departments of the manufacturers!

Your not wrong. Ever tried to change a rear bulb in a disco with seven seats? You either need hands like a girl (and three elbows) or take the seat out. Ridiculous :roll:

[Jimbo]

The thing thats most peed me off about this latest episode, is that the technician did not check his work after completing the job - otherwise he would have found that the door does not open (it does now, but the child-lock is stuck in the on position), and that the door lever inside the car is not returning properly. A quick test by the tech, or the workshop manager would have saved all this grief - and would have saved me another trip to the damn place !!

I'm an engineer, and I always check everything before handing the install over to the customer - that's quallity service, what I've had from the stealers so far is nothing short of cr4p.

Let's see if they can smooth things over when I take the Disco back in.

Jim

[rokcrawlin]

If you think the main dealers are bad try this,
A mate took his vehicle into an independent dealer for a service, the dealer told him it would be ready later in the day.
He goes to work and his wife works in a nearby town works in the afternoon she goes to work and sees his motor driving through the town and wonders where "he" my mate is going, so she follows it and it turns onto a drive she then notices its not my mate, she asks the guy what he is doing with her hubbies car and the reply was it was this dealers courtesy vehicle and he was told to use it by the dealer ,so neeedless to say she rang hubby and told him, he then rang the dealer asking how the servicing was going was there anything he should know about, the reply was we have found a few things wrong and will need the car for a couple of days as the parts willl need to be ordered, ah my mate said guess they will be the spare keys for my car ......your courtesy vehicle which i want back on my drive in 20 minutes or i will report its theft

[Lostboy]

my car ......your courtesy vehicle which i want back on my drive in 20 minutes or i will report its theft

 :shock:  :shock:  :shock: Your mate is more forgiving than me, the police would have been the first people I'd have called!

[Bush Tucker Man]

My local main LR dealer has been of mixed helpfulness during my dealings with them.
I bought my 110Tdi from their previous incarnation (Copley Motors at Halifax) when it was just 3years old.
It suffered from the ubiquitous water leaks, it went back 4 times & each time it was either seen whilst I waited, or I got one of their demos as a courtesy car.
I eventually solved it with a 2" bead of silicone & got an apology from the dealer-principal :shock:

Once they moved to Wakefield (& became 'StoneLake') it was different again.
The 110Tdi had gone & I had the 90CSW-V8, they even pulled (admittedly used) parts off a V8 in the workshop & let me have them when they were out of stock at the factory.
Hows that for service??

On buying the Discovery, I aquired a second alarm fob from a seller on E-Bay & decided I'd get 'my leg lifted' over coding it to the vehicle
I wanted a spare key as well, so went to 'Guy Salmon' (as they are now) & bought one
The workshop manager plugged in Test-Book & coded the alarm with the price of the key - about £4.00. No half-hours labour, or whatever it is

Sadly the parts guy who used to give me trade-discount has now retired , but his place has been taken by the husband of one of our Nurses, so I'll be asking for my NHS discount next time I go :lol: