HI MATE, I KNOW YOUVE CHECKED FOR VOLTAGE AT THE GLOW PLUGS AND HAVE 12.5 VOLTS, HAVE YOU CHECKED FOR AMPERAGE AS WELL, THE CONTACTS IN THE RELAY MAY BE BURNT, THIS WILL ALLOW A VOLTAGE TO THE PLUGS BUT NO CURRENT( AMPS)- IT IS A BIT DIFFICULT TO CHECK WITHOUT AN INDUCTIVE CURRENT CLAMP (ie ONE THAT CLAMPS AROUND THE WIRING BUT DOESNT BREAK INTO IT), IF YOU KNOW AN RAC or AA MAN THEY CARRY THEM IN THE VANS, IT DOESNT TAKE 2 MINS TO CHECK IT. THAT COULD WELL BE THE PROBLEM.