Topic: courier company (Read 1760 times)

Bob696 · « **on:** March 09, 2006, 17:38:10 »

ANC as used by Paddocks

Sorry guys but not impressed. Last week it was "next working day" delivery that took 4 days and an hour on the phone.
This week it is a within 3 working days. should have been here yesterday. I am now at que position 2 on the customer services line.

:roll: :roll: :roll: :roll:

Paddocks need a change I think

timberdog · « **Reply #1 on:** March 09, 2006, 17:43:45 »

whats the betting i get the same!!

I have ordered rear crossmember and outriggers for the Lightweight..

I would have insisted they get it to you like now!! :twisted: :twisted:

Bob696 · « **Reply #2 on:** March 09, 2006, 17:47:24 »

oh hum still on hold

timberdog · « **Reply #3 on:** March 09, 2006, 17:48:54 »

tell em you had a Mecanic booked and now being payed for by the Hour and guess who will be paying the Bill :shock:

thermidorthelobster · « **Reply #4 on:** March 09, 2006, 17:55:02 »

I've found ANC have been fine round here, in fact I'm pretty much on first name terms with the driver now!

Bob696 · « **Reply #5 on:** March 09, 2006, 18:04:08 »

Quote

tell em you had a Mecanic booked and now being payed for by the Hour and guess who will be paying the Bill

did that last week. they promised it by 12 next day. it arrived at 3 (wrong address though)

Just got through to ANC "customer services" who insist that I should contact paddocks who need to chase it up. Aparently it isnt on the ANC system.
Dosnt look that way to me <screen grab, anc tracking site>

Oh yeah, the best quote from the woman on the other end of the phone was "sorry but we dont know if we have yet or not". Wow, what a tracking system

thumbs · « **Reply #6 on:** March 09, 2006, 18:33:30 »

never had a problem with anc from paddocks myself!

always get delivered within time period

hope you get it sorted, very annoying

Damonski · « **Reply #7 on:** March 09, 2006, 18:41:07 »

I dont think it would an ANC problem, never had ANC issues here. I would have thought the problem would have come from Paddocks themselves, maybe being late in sending the parts out in the first place.

Bob696 · « **Reply #8 on:** March 09, 2006, 18:41:51 »

Will ring paddocks on the morrow to let them know that if the order dosnt arrive by 4pm tomorrow then we will buy localy and they can cancell the order and give us a refund.

Its a shame for Paddocks as I have had no problems with them at all. When they have been out of stock of something they have rung us and asked if we wanted another similar part or the order without it.

Buying the parts localy will be more expensive but at least I will get the parts when I want them.

rustprooflandyracer · « **Reply #9 on:** March 09, 2006, 19:32:22 »

Ordered a Tyre on Saturday and got here today, had the decency to leave the package next door, which is refreshing as normaly they take it back to the depot some where in the middle of Gloucester and I end up having to collect it, So quite pleased... All I can say is I've had worse :!:

POTASH · « **Reply #10 on:** March 09, 2006, 20:36:35 »

ive had no problem with ANC ,and when im not in they leave it with neighbour

Tigger · « **Reply #11 on:** March 09, 2006, 20:50:09 »

The quality of carriers varies wildly (and I mean *wildly*) from company to company and even from depot to depot within any given company.

They also will tend to go through phases as the depot staff change.

The supplier should be the first point of contact, as they can normally provide tracking information. As Bob has found, if the carrier customer services are hopeless, then it makes it all very much harder

Bob696 · « **Reply #12 on:** March 09, 2006, 21:22:31 »

Quote

The supplier should be the first point of contact, as they can normally provide tracking information.

I have found paddocks to be very good in this respect. 3 emails per order notifying me at every stage what is going on their end. The last email giving order ref number and ANC consignment number.

I have no problem with companies screwing up occasionaly (everybody is human after all) but a 100% fowl up rate over 2 weeks is pushing the bounderies. To top it all off customer services simply trying to pass the buck and muddy the waters is not acceptable. I would have been much happier if the telephone person had said "oooopppppssss somebody screwed up somewhere lets ring a few people and see whats happened and get it sorted for you".

Mark2Disco · « **Reply #13 on:** March 09, 2006, 21:45:07 »

hi bob
but then this thread wouldnt have happenend
always a reason for everything !
even if we dont understand why!
hope its the right part when it finally turns up

gecko · « **Reply #14 on:** March 09, 2006, 22:03:00 »

ok dont blame me but i used to work for ANC i can now tell you something that will shock you i used to be main transport for south west meaning i went to newcastle under lyme each night and ive seen what they were up to when they sort out your parcels they employ mostly imagrants that do not give a dame about your package ive seen them sling them around and even kick them all over the place shocking they have a pile of boxes up there that just sit there night after night its not the local pick up office its the main hubs that are to blame

bullfrog · « **Reply #15 on:** March 10, 2006, 00:35:32 »

deleted..

muddyjames · « **Reply #16 on:** March 10, 2006, 07:48:19 »

I hate ANC as they never leave anything for me round the back or they get the wrong address etc etc.

When you order things you can actualy ask Paddocks to use another courier. ANC is their default one but they use another company which I cant remember off the top of my head which one but I always ask for their other courier.

Not many people know that! Hope this helps you out in the future

Lucy1978 · « **Reply #17 on:** March 10, 2006, 11:41:25 »

Never had a prob with ANC but have with other couriers. They couldn't find our house even with directions and a mobile contact number. It took 6 months to get a hard disk drive delivered from Southampton to Derbyshire. When I ordered a new cam from RPi they also used that carrier, DOH! ended up in their warehouse looking for my parcel litterally going through stacks of boxes as their guy couldn't find it, there were stacks of boxes infront of the rows of vans that seem to be used to stop the vans from hitting the far side of the warehouse when they come in. We eventually found it but when we opened it some of the parts were damaged, no surprises really.

muddyjames · « **Reply #18 on:** March 10, 2006, 11:44:22 »

And people / tv programs say Royal Mail is bad, it is the same accross the board with all courier companies I am sure.

BrumLee · « **Reply #19 on:** March 10, 2006, 16:17:41 »

Had a problem with Business Post (Birmingham) in the past. Delivery driver thought my parts was enjoying the ride.

Put a card through the door saying collect from hub following day, went down, "sorry mate package still on van for second delivery attempt". Fair enough I thought, rushed home and waied in all day, no attempt to deliver :x Emailed them to say make sure package left for collection, reply 'call down tomorrow after 11am'. Went down at midday "sorry mate package still on van"

so I said "can you make sure it's here tomorrow and I'll collect.

Went down Saturday morning to collect, "you're package isn't here, must be on the van awaiting delivery". By this time I was raging and then a chat walked over and asked what the problem was, so I told him. He went of to find the package and after half an hour came back with it. He explained he was one of the hub managers and had only popped in to collect some paperwork to work from home over the weekend. Luck for me he was bothered because no one else there seems to be and my head gasket parts would have still been given a ride :x

Wanderer · « **Reply #20 on:** March 10, 2006, 16:31:09 »

I used to make a fortune out of companies like ANC when they really get it wrong and had to use our immediate courier service.
We'd charge them 10 times what they were originally paid to transport the goods.

the loon · « **Reply #21 on:** March 10, 2006, 16:38:08 »

Quote from: "Bob696"

ANC as used by Paddocks

Sorry guys but not impressed. Last week it was "next working day" delivery that took 4 days and an hour on the phone.
This week it is a within 3 working days. should have been here yesterday. I am now at que position 2 on the customer services line.

Paddocks need a change I think

had the same sort of thing
got a card through the door on wednesday as was out when they tried to deliver my steeing guard.
Phoned them on thursday morning bang on 9am when the local depot opens and told that would be able to collect.
Women on the other end of phone was really just not intrested in helping so asked for batch number - the writing was unreadable on the card so I told her this and all I get was a deep sigh on the phone and asked for my postcode
after 5 minutes and 3 attempts she manages to type it in correctly and say I can collect the parcel at any time.

Drive down to local depot and get there about 1pm and the guy takes the card off me - smae thing happens with the batch number - guy goes away for 10 minutes then comes back "oh can I take your postcode as we cant read this"
takes my postcode then vanishes for 10 minutes only to come back and say the package has gone back out on the van and I should of called to arrange collection

Told the guy I did call at 9am to say I would collect only to meet with a blank look so he goes off again to look 15 minutes later he comes back with my parcel. No appology or anything

while I was waiting though there where the normal corperate magazines lin the reception area big head line on one was ANC wins national customer service award

:lol: :lol: :lol: :lol: :lol: :lol:

they lied

Wanderer · « **Reply #22 on:** March 10, 2006, 20:47:02 »

Biggest laugh (well sort of) I ever had was when I'd ordered a rear HD recovery bumper from Scorpion. It was missing in transit.
I got the consignment number from Scorpion and rang the couriers Nottingham branch.

Where do you live mate?

Er NG6.

Ah NG6 would be in our Newark depot.

So here's me 2 miles from their depot in Nottingham and my stuff is stuck in their Newark branch because they deliver to the NG6 postcode.

Crazy or what.

:twisted:

Ed

abinitio · « **Reply #23 on:** March 11, 2006, 03:12:24 »

As previously stated couriers vary area to area, personally never had and probs with ANC down here.

As for courier customer service, remember you are NOT their customer, Paddocks are their customer, you are merely the consignee and as such, out of the thousands of parcels they deliver daily, you are not particually important. Sad but very true.

Lee

Bob696 · « **Reply #24 on:** March 11, 2006, 09:07:21 »

well the stuff arrived at 3.45 yesterday in an unlivered van. Still 2 days late but I have it now. Looks like complaints flying around (including to paddocks) might have got results.

I will try to avoid using anc again.

Best courier company I have encountered so far is Initial city Link. They even recalled a van off its route back to the depot to give me a parcel as I was there and not at home.

Bob696 · « **Reply #25 on:** May 11, 2007, 17:31:02 »

ANC have managed to pee me off again.

According to the driver he tried to deliver but no one was home. As I pointed out to the depot manager both my mother and brother were in all day. The driver is having a larf, hope his manager gives him a new hole.

Leters of complaint sent to ANC and Paddocks. It wont get me anywhere but it made me feel better

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AuthorTopic: courier company (Read 1760 times)

the loon