Still no refund (sorted).

[Edge]

Western union have so far given me a different excuse each time ive phoned.
1st excuse.... dont worry sir, money will be refunded to your bank within 24hrs.
2nd excuse... who told you that? No way do we give instant refunds, our head office in london will send you a cheque in 10 days.
3rd excuse... money was instantly refunded on 6th July, BUT it will not reach your account until 24th july at the earliest :shock:

Ive just sent them an email stating i will be charging interest of £35 per day until money is refunded (can i legally do this???).

 they can transfer the cash via BACS or CHAPS........ So why are they messing me around :?:  :?:

[Rangie3.0LtrDan]

They are messing you around because the longer it stays in their banks the longer they are gaining interest on it, they tend to use high interest accounts for the money.  They will leave it til the last possible legal moment before refunding the money to you.

[Edge]

But can i legally charge them interest :?:

After all... they were supposed to send my cash to America...    but instead they kept it and now i cant get it back.

[Rangie3.0LtrDan]

I dont think you can, not until they have no legal right to your money (which is after any period set out by the regulating authority and/or british law).  I wouldnt hold out much hope as they are american and lets face it there is no regulation out there for anything.

[smo]

Trug - whats the background, what did you purchase and who from.

As for the interest, Yes you legally can charge them interest, but not at £35 a day i'm afraid, and also if you are having trouble getting your money the chances of getting any interest paid are almost zero.

[mark.yellow.series.3]

stay away from weston uniom, there all crooks. its the only reason all the ebay scams are payed, for with weston union.

we have had our own horror stories, they was phoning up saying there sending the bayliffs round, even though we dont owe then anyt money.

[Edge]

Trug - whats the background, what did you purchase and who from.

As for the interest, Yes you legally can charge them interest, but not at £35 a day i'm afraid, and also if you are having trouble getting your money the chances of getting any interest paid are almost zero.

THURSDAY 6th.
I wanted to purchase some Xtremely loud air horns, so sent money by western union.... The following day air horn company contact me asking "Whats going on? The cash has already been withdrawn over there in the UK!"
FRIDAY 7th
I phoned western union to find out what had happened & they asked me x3 times "Are you sure you did not call shortly after original tranfer to change any details?" I said "No... this is my 1st call (not inc original transfer call)".
They put me on hold for 10mins.... then came back and said "There has been a security issue and we could not carry out the transaction".
I was then told "You will have a full refund to your bank within 24hrs".
MONDAY 10th
I was told "You'll get a cheque... it will arrive upto 10 days after 6th July".
WEDNESDAY 19th
I was told "Cash was instantly refunded to your bank on 6th July... But it wont actually show in your account until 24th July".

I asked them to send an instant transfer to my bank or nearest western union agent, but they refused.

[the loon]

call them and mention small claims court then fill in the on line forms and get them sent off -they should get there copy of your cliam in next 7 - 14 days that normaly puts the wind up them

http://www.hmcourts-service.gov.uk/infoabout/claims/

fill in online form from link above

[Edge]

Brilliant Neil :D  :D  :D .

[V8MoneyPit]

Hmmm... yet another story of WU dragging their heals. We refuse to take it. The only time we have accepted payment by this method it took about 6 weeks to arrive. Needless to say, we didn't send the goods until payment was cleared.

BACS is generally about 3 days, even allowing for currency conversion. the banks get a couple of days use of the money and we are happy because it's not too long.

Incidentally, if the banks didn't hang on the the money, all accounts would have charges applied to them. At present it is generally only businesses who get charged for transactions.

[Edge]

call them and mention small claims court then fill in the on line forms and get them sent off -they should get there copy of your cliam in next 7 - 14 days that normaly puts the wind up them

http://www.hmcourts-service.gov.uk/infoabout/claims/

fill in online form from link above

I mentioned the courts in an email Neil, ......... and got an email back from one of the managers stating my money had been refunded on "18th July" and could i please be patient as its my card issuer who are delaying things :shock:  :shock: .

Still getting a different answer each time i contact them  

I'll give trading standards a call to see what they suggest.

[the loon]

I mentioned the courts in an email Neil, ......... and got an email back from one of the managers stating my money had been refunded on "18th July" and could i please be patient as its my card issuer who are delaying things :shock:  :shock: .
Still getting a different answer each time i contact them  
I'll give trading standards a call to see what they suggest.

I wouldnt bother now you have told them you intend to take further action just go straight for the court route.

Even if you want to go with traiding standards still fill in the court forms and get them sent off.
I had problems with a rip off merchant car dealer a couple of years back (loooooonngggg story)and I went to local traiding standards and they advised they would investigate but should go with court claim as well as this normaly is (a)quicker (b)a lot more likley to get a result.
May sound like a stupid question but have you spoken to your card company :?:
If anything has been paid to you they should have a record even if its not cleared
Give them a bell again explain whats happening and say you looking at legal action against WU Ask the card company if they will give you a letter stating that no money has been paid back to your account from WU when they claim

what I would do now is write to WU <not email> saying they have 30 days to resolve payment and to refund you with any relevent intrest and costs incurred by yourself resolving situation etc or you will proced with legal action - remeber if it does go to court the courts will normaly award you costs for lost time hassle etc

Keep a copy of the letter, send it recorded delivery (then they cant claim its not been delivered as they have to sign for it)
Dont bother to wait the 30 days just get the forms filled in and sent
 

[Edge]

Thanks Neil...... it worked :D  :D .

Guess what suddenly appeared in my bank account this morning (actually 12.01am it was available).

Never ever again will i use a money transfer service (ive learnt my lesson).

[the loon]

Thanks Neil...... it worked :D  :D .

Guess what suddenly appeared in my bank account this morning (actually 12.01am it was available).

Never ever again will i use a money transfer service (ive learnt my lesson).

No thanks needed one but your in my debt now. So can you weld  :?:
<only joking>

Now what I would be doing is contacting bank to find out when the funds where actualy paid into your account.
Then contact WU again tell them they have cost you time and money then claim compensation with back up of when funds where paid to bank account as it sems they have been generaly messing you about. If they arnt forthcoming then go to press.

[Edge]

I can weld as long as its fencing railings/RSJ & other heavy grade, but my arc welder just blows holes through chassis, no matter how low the setting is.
My chassis welding quote from garage was £180+........ So, i went to local steel fabricators and they did it for £24:00p.