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not all the time, as a mac fan i would say the apple support is good, but by no means is it fantastic!
Bob Get A MacSorry but so true apple support rocks.
on the plus side as well this g4 is second hand, i know the person who had it from new, and he only had to do a special reboot (holding down the power button for 10 secs) once, and i havent had to do it yet, how many windows pc's can you say have been that good?