Villans - NTL/Virgin media

[davidlandy]

AS per the Title

why is their system and service so rubbish

GGGGRRRRRRRR

no TV for 2 days now

[Rich_P]

Not had any problems with them at all.

[karlo]

I have Virgin broadband, quite happy with it?

[simon15]

totally agree we constantly have problems.


constantly having to rebot modem and tv box....

a right shocking service imho!!!

[thermidorthelobster]

Several years ago I had such a series of nightmares with NTL broadband - they were incompetent almost to the point of hilarity, if I hadn't wasted so many endless hours of my time trying to deal with them.  I could have written a film about it.  It was as if they were TRYING to be bad.  Even the regional service manager promised me a next day appointment and didn't turn up.

When I moved house I actually decided NOT to move to an area covered by NTL as I'd honestly rather have had toenails pulled than try to deal with them again.

(By the way - in the end I called their head office and told them I knew their chairman of the time, Barclay Knapp - I'm sure they didn't quite believe it but it was close enough to the bone that after around 8 missed appointments they did actually sort it out.  And of course it turned out to be the thing I'd said all along.)

At one point I remember spending over 2 hours on hold to them, before they cut me off.  How I laughed.  :twisted:

[davidlandy]

Mr Therm - I know exactly wot you mean!

the broadband and phone Im ok with  - its the crappy TV service

and ringing then up constantly being on hold for ages

rung them tonight only to be told after 30mins of holding that their system is down and they cant help me

and when they first installed my cable they threaded through my confier in the front garden about 3 feet in the air!   i thought cable was supposed to be underground!

Branson - SORT THIS OUT!

[strapping young lad]

cable is supposed to be routed via conduit under your garden to your house wall

since you say the other services work fine its purely down to the tv...

what do you mean no tv? what does it say on the screen or do you get interference/

ive not got cable but have m8's who work for said company :)

however be careful when slagging of any company and naming them, they might get wind and get a bit annoyed

[HSimmo]

They over charge for our broadband every month without fail. The broadband is generally very good though. And the phone service is cheap.

Just requires a phone call at bill time every single month. And every time you try to cancel it, it just gets cheaper!

[davidlandy]

cable is supposed to be routed via conduit under your garden to your house wall

since you say the other services work fine its purely down to the tv...

what do you mean no tv? what does it say on the screen or do you get interference/

ive not got cable but have m8's who work for said company :)

however be careful when slagging of any company and naming them, they might get wind and get a bit annoyed

lol - i know its supposed to be in a conduit or trunking thats why going over a conifer was mentioned!

by no tv, i mean that  - the tv itself is fine , but the box wont boot up - it just hangs , sometimes it comes up with the virgin logo and stops other times it doesnt even go that far.  Done everything theyve told me and still no use.

I'm not worrried about naming them (the forum maybe so please sensor it to 'the cable company' if u wish)  as everything I have said is true and I have had loads of issues with them - it really is dire.  if they want to argue that point to the contrary then let them!

Anyway I have now found a solution - I called them again to book an engineer - they will be here on THURSDAY! (ie a week  :shock: ) so I called SKY instead and they will be here monday/tuesday to install a new system - I have let the cable company know and stopped the tv service.  now I just wonder whether they will be any better!

[Evilgoat]

Been through it all too :(

Internet connectivity would drop and nee dthe box rebooted. Shaw Cable in Calgary used the same dodgey set top boxes and about a month into the rollout, shipped everyone cable modems and disabled the ethernet on the boxed. I poiunted this out and asked if I could have a cable modem. I was told that they were only supplied to businesses and was not possible.

4 set top boxes in 3 weeks on and they decided to give me a cable modem, which worked flawlessly as predicted.

Also have an on going dispute about there being a £450 outstanding balance from 9 years ago at an address I never lived at.

[Drift]

They are starting to roll out their 20meg (wish they would hurry up) Broadband and I know this has caused problems with people internet connections in some areas but Im not aware that this would cause problems with the TV.
I have had some slow download speeds on my 10 meg bb recently, Ive put it down to the changes to 20meg.