How long is reasonable to be put on hold GGGGGRRRRR!!!

[dreadnought110]

29 minutes so far what point do you give up??? :twisted:  :twisted:  :twisted:

[Steven]

I remember my parents ringing up our telephone line and having to wait over half hour, we had to pass phone all around family members in house as we just got arm acke (how ever you spell that?)  :roll:
Plus the music is just terrible  :lol:

[dreadnought110]

34 minutes  :twisted:  :twisted: Starting to lose the will to live  ](*,)  ](*,)

[TDi90]

update...\how long now... whitch company... NAME AND SHAME  :twisted:

[Steven]

I also want to know what music they've shoved on for ya to listen too :lol:

[JumboBeef]

If you need to ring a call centre, then Say No To 0870 is a handy website to get a 'real' (01) phone number for them.

[dreadnought110]

update...\how long now... whitch company... NAME AND SHAME  :twisted:

 Ok this is totaly taking the wazz 40 minutes luckily freephone no. and normally the reponse is mega fast don't no whats gone off so!!! i'll name and shame later got to hang up now going out ](*,)  ](*,)  ](*,)

[dreadnought110]

I also want to know what music they've shoved on for ya to listen too :lol:

the music is a naff tune and if she says your call is in a Q once more!!!!!    

[Evilgoat]

Bunnie had 4 hours! on a mobile to an 0845, the bill came in at 70 quid and even after all that time, never spoke to a human :(

[thermidorthelobster]

I can remember a few times spending between one and two hours on hold for NTL.  Sometimes at the end of that they'd cut you off.  How I laughed.              

There's a special place in hell reserved for NTL's management.

[dreadnought110]

Ok here we go again 1 min already 8)

[dreadnought110]

Blimey 2mins 30 sec... thats better.. 8)  8)

[Jamin]

Ive tried this and it does work:

When they ask you to press 1 or 2 etc for your options, press a no. thats isnt in the list, continually press 0 or just mash the keypad with your hand. This confuses the automated woman and transfers you to a real person usually quicker than normal.

Then you can actually speak to a person who can help you...although they may think your an idiot as you cant use a phone correctly :D

[TDi90]

i do that too, just contantly press hash.... till a human comes along  8)

R

[edy]

i was just about to post the same thing :D seen it on the richard hammond show when it was on :D

[Range Rover Blues]

I've sometimes found not pating the bill for a month or two gets them to ring me

[burgerman]

Yep we had a series of 45-90 minutes on hold for ntl, Even had a top customer service experience moment, When we were on hold for so long  we spoke to a operater but " was too late to help this evening as the office shuts at .... "  It was about a minute before this time  

[burgerman]

on a positive note  i use to have a credit card company who, if could not answer your call, you could press 1 and they would call you back asap,    And remarkably they did  :D

[Lee_D]

I called BT to complaint about their driver who knocked the wing mirror off my RR. In the 38 minutes that I waited to get through to the complaints department I typed them a letter... included the fact I'd been on hold for 38 minutes and then sent that to them.

Week and a ten days later and I've heard nowt. I may get some personal service if I perform a winch demo on the nearest telegraph pole mind.  :twisted:

The next letter they get will be from the small claims court and all my time will be charged at £99 an hour as thats what they charge - I will be simply reversing the charges so to speak.  :lol: