I ordered a spare key and fob at our local dealer.
They didnt have one in stock and said it would be imported, maybe take 3 weeks or so. Guesstimate cost was £100ish
After 6 weeks or so I called in as I was passing to be told they had replaced all the spare parts dept staff due to "irregularities", and they were sorry for the delay but the new team would sort it for me.... gave them the reg number again and left them to it. It's now 3 or 4 months later, and I have still not heard from them.
As long as I don't lose my one and only key & fob I have saved £100, and the dealer posssibly has something on his shelf that he has no chance of ever selling.
All I can say is the service is non-existant !
I know it's not a massive order to a main dealer, but £100 for a key is plenty to pay for something I hope never to need to use.
If I ordered a new car would they be so damned slow to respond ?
Not on your nelly !